Stacey Reilly

-Working remotely I maintained performance levels achieving consistent quality assurance scores above 95% and high customer satisfaction ratings.

-Handled a minimum of 42 queries a day related to delivery, account support, complaints, and nutrition guidance.

-I mentored peers to foster development and improve team performance.

-Collaborated with teams to enhance quality assurance procedures.

-Supported onboarding and training of new starters by sharing knowledge of company tone of voice.

-Updated macros on Zendesk to reflect current processes.

-Assisted the team leader in managing team operations during absences.

-Participated in Christmas range development by providing customer feedback and engaged with factory to address stock shortages and delivery concerns.

After 3 months of searching I worked to improve public awareness of COVID-19 testing protocols.

Oversaw team operations during outreach efforts across multiple counties to increase testing accessibility.

Collaborated with military personnel to receive training and implement best practices for effective testing processes.

• Ensured timely responses to phone calls and emails, enhancing customer relationship management.
• Utilised software systems effectively to manage reservations and payments.
• Kept inventory of office supplies, reducing instances of shortages or excesses.
• Liaised with housekeeping and maintenance departments to maintain hotel standards.
• Improved client satisfaction by resolving complaints promptly and efficiently.
• Handled emergencies adeptly whilst maintaining calm composure.
• Assisted in event planning activities, delivering successful events on premises.
• Managed team of receptionists, enhancing overall service quality.
• Built warm rapport with guests through friendly yet professional interaction.

• Implemented innovative menu changes, resulting in increased patronage.
• Created rosters based on shifts and business needs for smooth operations.
• Ensured adherence to food hygiene regulations, safeguarding public health.
• Promoted café on social media platforms for greater visibility.
• Managed inventory to avoid stock shortages or excesses.
• Coordinated between kitchen staff and servers during peak hours ensuring seamless service.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Conducted regular meetings with staff; communicated updates and received feedback.
• Trained new team members, enhanced service quality.
• Increased table turnover rate with efficient floor management.
• Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
• Managed daily operations for smooth restaurant functioning.
• Coordinated events and parties to increase restaurant revenue.