Stacey Nicholson
Summary
An energetic employee who is well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
7
7
years of professional experience
Work history
Sales Guide
Mobile Thinking/EE
Aberystwyth
2020.02 - Current
- Meet and exceed KPIs: Achieved through extensive product knowledge, strong rapport with consumer and business customers, and continuous awareness of requirements.
- Interpersonal skills and communication: These are the foundations of a successful workplace. Building rapport with customers secures future business, while open communication fosters efficiency in managing high-stress workloads, ultimately creating a positive work environment.
- Management: Upheld high standards by conducting morning briefs, managing back office paperwork, ensuring smooth sales interactions, banking and store close-down.
- Professionalism and problem-solving: Systems may fail, but maintaining an air of ease preserves rapport and enhances problem-solving efficiency. Sharing knowledge for future issues reinforces high performance and teamwork.
- Resilience: In a constantly evolving business, maintaining high knowledge levels is crucial. Embracing change drives achievement, motivation, and sustains a positive work environment.
- Ethics: Integrity is at the core of every interaction and action.
Sales Supervisor
Carphone Warehouse
Aberystwyth
2018.02 - 2020.02
- Management: Provided in-house staff training and held manager meetings to provide sales advice, leveraging high performance for strategic insights.
- Professional Development: Volunteered for travel-based training to enhance industry knowledge and skills.
- Customer Service: Managed customer queries and delivered excellent customer service improving the service experience through efficient problem resolution.
- Sales Strategy: Developed new sales strategies, driving revenue growth through innovative approaches, resulting in top 3 rankings in the company.
Education
Bachelor of Science - Psychology
Aberystwyth University
Aberystwyth 2023.09 -
Certificate of Higher Education - German Beginners 1
Aberystwyth University
Aberystwyth 2023.09 - 2024.06
Certificate of Higher Education - STEM
The Open University
2022.09 - 2023.06
A-Levels - Creative Media Production
Coventry City College
Coventry 2016.09 - 2017.07
A-Levels - Art and Design
Coventry City College
Coventry 2012.09 - 2013.07
GCSEs -
Blue Coat COE Academy
Coventry 2007.09 - 2012.07
Skills
- Reflexivity
- Communication skills
- Mindfulness
- Resilient
- Team building
- Public Relations
- Problem-solving
- Upselling
Accomplishments
I have been awarded Customer Champion 2023 and 2021 and Customer Advisor of the Year 2022. The store I work in has also been awarded Store of the Year for 2023, 2022, and 2020.
Consistently running the manager's sales meeting at the age of 21 due to high performance was an honour.
Affiliations
- Lifelong Learning, Journaling, Hiking, Yoga, Positivte Psychology, Travelling, Reading
References
References available upon request.
Timeline
Bachelor of Science - Psychology
Aberystwyth University
2023.09 -
Certificate of Higher Education - German Beginners 1
Aberystwyth University
2023.09 - 2024.06
Certificate of Higher Education - STEM
The Open University
2022.09 - 2023.06
Sales Guide
Mobile Thinking/EE
2020.02 - Current
Sales Supervisor
Carphone Warehouse
2018.02 - 2020.02
A-Levels - Creative Media Production
Coventry City College
2016.09 - 2017.07
A-Levels - Art and Design
Coventry City College
2012.09 - 2013.07
GCSEs -
Blue Coat COE Academy
2007.09 - 2012.07