Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Stacey Munro

Lenzie,Glasgow

Summary

Offering strong organisational, leadership, and communication skills honed through various roles with experience working with teams to accomplish short- and long-term project goals.


Knowledgeable about streamlining processes, improving team performance, and managing projects under tight deadlines. Ready to use and develop problem-solving, strategic planning, and team management skills.


Proven track record of developing innovative processes and systems that improve teamwork, product quality and customer experience.


Creative problem solver who can identify areas for improvement and implement corrective action plans while highlighting potential risks.


With resourcefulness and flexibility, inclusive work environments were created, where all voices are heard. Adaptable to changing priorities with a strong understanding of business operations.


Seeking a new opportunity to continue to lead and make a significant impact.




Overview

23
23
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Head of Operations

Making Stuff Better
Remote
01.2022 - 12.2024
  • Company Overview: Currently serving as Head of Operations for a coaching company with the Education Sector, supporting Senior Leadership Teams within International Schools
  • Responsible for overseeing all aspects of operations from onboarding, CRM, delivery and customer loyalty and off-boarding, to drive business growth and success
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Work closely with the core team and wider teams to develop and implement strategic plans, improve operational efficiency, and ensure the delivery of high-quality products and services
  • Lead a team of professionals, providing guidance and support to drive performance and achieve goals
  • Develop and implement processes and procedures to streamline operations and improve productivity
  • Collaborate with cross-functional teams to align operations with organizational goals and objectives
  • Monitor and analyse key performance indicators to identify areas for improvement and implement corrective.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Streamlined internal processes by implementing new operational strategies.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Wrote reports outlining project progress and results.
  • Oversaw logistics and operations to deliver process optimisations and efficiencies.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Ensure compliance with industry standards, regulations, and best practices including The Diversity, Equity, Inclusion and Justice framework
  • Currently serving as the Head of Operations for a coaching company with the Education Sector, supporting Senior Leadership Teams within International Schools
  • Maintained high standards of service by implementing quality control procedures.

Administrative Assistant

Kinesys Consulting
Glasgow
11.2019 - 01.2022
  • Company Overview: A company providing consultancy and contracting services to major pharmaceutical firms
  • Being a personal assistant to two CEOs and senior team members
  • Extensively use Monday.com for managing tasks and projects
  • Organising meetings, travel arrangements, overseeing expenses, and preparing vital documents crucial for clients' success
  • Handle day-to-day bookkeeping using Xero software to ensure accurate transaction records with corresponding invoices for VAT returns and audits
  • Resolving IT issues, managing the company's website, overseeing HR and project management systems, and ensuring employees have necessary information and adhere to standards
  • Coordinate client gifts and team events as part of my role
  • A company providing consultancy and contracting services to major pharmaceutical firms

Assistant Manager

Nexus Business Centre
Glasgow
02.2019 - 11.2019
  • Oversaw the management of the business centre, assisted residents renting business spaces, and provided support to virtual assistants needing additional business services beyond office space
  • Maintained high-quality facilities for clients, welcomed their guests, handled calls and mail, and offered general business administration assistance as required
  • Responsible for managing the company's social media presence and overseeing website maintenance

Virtual Assistant

Self Employed
08.2016 - 11.2019
  • Handled administrative tasks and bookkeeping for various clients with diverse requirements

Business Owner/Shop Manager/Florist

Concept Blooms of Lenzie
Glasgow
10.2017 - 10.2018
  • Managed the day-to-day operations of the shop, including preparing flower deliveries, conducting stock checks for upcoming orders, and assisting customers in-store, over the phone, through social media, our website, and our ordering system
  • Involved in creating bouquets for sale, as well as floral arrangements for weddings and events
  • Oversaw administrative tasks such as stock management, sourcing new suppliers, updating the invoicing system, and handling supplier payments
  • Managed social media and marketing efforts, ensuring daily updates to engage our audience

Receptionist/Property Negotiator (Freelance)

Town and Country Estate Agents
Glasgow
02.2017 - 10.2017
  • Handled inquiries through telephone, email, and in-person interactions
  • Arranged viewings between buyers and sellers using the company software, Domas, as well as coordinating property valuations
  • Followed up with viewers to provide feedback to the seller
  • Negotiated and managed my own list of properties, liaising with clients for property-related matters
  • Discussed upcoming properties for sale, updated sellers on the selling process, processed properties for sale, and kept sellers informed regularly
  • Presented offers to the seller and arranged a closing date for the sale when needed

Business Owner/Event Planner and Designer

Bella Bows
Glasgow
05.2011 - 01.2017

Clerical Assistant, HR Service Desk

Police Scotland
Glasgow
08.2011 - 04.2013

Clerical Assistant, HR

Police Scotland
Glasgow
08.2008 - 08.2011

Customer Service Advisor

Lloyds TSB
07.2007 - 07.2008

Sales Advisor

Bannantyne Health Club
04.2007 - 07.2007

Receptionist/Switchboard Operator

Abbey
Glasgow
08.2004 - 06.2006

Trainee Reception Shift leader/Switchboard Operator/Team Coach

Thistle Hotels
Glasgow
01.2002 - 06.2004

Education

Intermediate 2 - 2 Pass

Lenzie Academy
08.1998 - 03.2003

NQ Early Education and Childcare - Education

Cardonald College
08.2006 - 06.2007

Skills

  • Operational leadership
  • Time-management
  • Policy development and implementation
  • Data analysis
  • Process Improvement
  • Project management software
  • Operational planning
  • Creative thinking

Certification

Monday Sales CRM, Monday.com – January 2024
Monday Work Management Core, Monday.com – January 2024
Advanced Word Processing, Pitman Training College – January 2021
PowerPoint, Pitman Training College – January 2021

References

References available upon request.

Timeline

Head of Operations

Making Stuff Better
01.2022 - 12.2024

Administrative Assistant

Kinesys Consulting
11.2019 - 01.2022

Assistant Manager

Nexus Business Centre
02.2019 - 11.2019

Business Owner/Shop Manager/Florist

Concept Blooms of Lenzie
10.2017 - 10.2018

Receptionist/Property Negotiator (Freelance)

Town and Country Estate Agents
02.2017 - 10.2017

Virtual Assistant

Self Employed
08.2016 - 11.2019

Clerical Assistant, HR Service Desk

Police Scotland
08.2011 - 04.2013

Business Owner/Event Planner and Designer

Bella Bows
05.2011 - 01.2017

Clerical Assistant, HR

Police Scotland
08.2008 - 08.2011

Customer Service Advisor

Lloyds TSB
07.2007 - 07.2008

Sales Advisor

Bannantyne Health Club
04.2007 - 07.2007

NQ Early Education and Childcare - Education

Cardonald College
08.2006 - 06.2007

Receptionist/Switchboard Operator

Abbey
08.2004 - 06.2006

Trainee Reception Shift leader/Switchboard Operator/Team Coach

Thistle Hotels
01.2002 - 06.2004

Intermediate 2 - 2 Pass

Lenzie Academy
08.1998 - 03.2003

Monday Sales CRM, Monday.com – January 2024
Monday Work Management Core, Monday.com – January 2024
Advanced Word Processing, Pitman Training College – January 2021
PowerPoint, Pitman Training College – January 2021

Stacey Munro