Stacey Munro
Lenzie,Glasgow
Summary
Offering strong organisational, leadership, and communication skills honed through various roles with experience working with teams to accomplish short- and long-term project goals.
Knowledgeable about streamlining processes, improving team performance, and managing projects under tight deadlines. Ready to use and develop problem-solving, strategic planning, and team management skills.
Proven track record of developing innovative processes and systems that improve teamwork, product quality and customer experience.
Creative problem solver who can identify areas for improvement and implement corrective action plans while highlighting potential risks.
With resourcefulness and flexibility, inclusive work environments were created, where all voices are heard. Adaptable to changing priorities with a strong understanding of business operations.
Seeking a new opportunity to continue to lead and make a significant impact.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Head of Operations
Making Stuff Better
Remote
2022.01 - 2024.12
- Company Overview: Currently serving as Head of Operations for a coaching company with the Education Sector, supporting Senior Leadership Teams within International Schools
- Responsible for overseeing all aspects of operations from onboarding, CRM, delivery and customer loyalty and off-boarding, to drive business growth and success
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Work closely with the core team and wider teams to develop and implement strategic plans, improve operational efficiency, and ensure the delivery of high-quality products and services
- Lead a team of professionals, providing guidance and support to drive performance and achieve goals
- Develop and implement processes and procedures to streamline operations and improve productivity
- Collaborate with cross-functional teams to align operations with organizational goals and objectives
- Monitor and analyse key performance indicators to identify areas for improvement and implement corrective.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Streamlined internal processes by implementing new operational strategies.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Wrote reports outlining project progress and results.
- Oversaw logistics and operations to deliver process optimisations and efficiencies.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Ensure compliance with industry standards, regulations, and best practices including The Diversity, Equity, Inclusion and Justice framework
- Currently serving as the Head of Operations for a coaching company with the Education Sector, supporting Senior Leadership Teams within International Schools
- Maintained high standards of service by implementing quality control procedures.
Administrative Assistant
Kinesys Consulting
Glasgow
2019.11 - 2022.01
- Company Overview: A company providing consultancy and contracting services to major pharmaceutical firms
- Being a personal assistant to two CEOs and senior team members
- Extensively use Monday.com for managing tasks and projects
- Organising meetings, travel arrangements, overseeing expenses, and preparing vital documents crucial for clients' success
- Handle day-to-day bookkeeping using Xero software to ensure accurate transaction records with corresponding invoices for VAT returns and audits
- Resolving IT issues, managing the company's website, overseeing HR and project management systems, and ensuring employees have necessary information and adhere to standards
- Coordinate client gifts and team events as part of my role
- A company providing consultancy and contracting services to major pharmaceutical firms
Assistant Manager
Nexus Business Centre
Glasgow
2019.02 - 2019.11
- Oversaw the management of the business centre, assisted residents renting business spaces, and provided support to virtual assistants needing additional business services beyond office space
- Maintained high-quality facilities for clients, welcomed their guests, handled calls and mail, and offered general business administration assistance as required
- Responsible for managing the company's social media presence and overseeing website maintenance
Virtual Assistant
Self Employed
2016.08 - 2019.11
- Handled administrative tasks and bookkeeping for various clients with diverse requirements
Business Owner/Shop Manager/Florist
Concept Blooms of Lenzie
Glasgow
2017.10 - 2018.10
- Managed the day-to-day operations of the shop, including preparing flower deliveries, conducting stock checks for upcoming orders, and assisting customers in-store, over the phone, through social media, our website, and our ordering system
- Involved in creating bouquets for sale, as well as floral arrangements for weddings and events
- Oversaw administrative tasks such as stock management, sourcing new suppliers, updating the invoicing system, and handling supplier payments
- Managed social media and marketing efforts, ensuring daily updates to engage our audience
Receptionist/Property Negotiator (Freelance)
Town and Country Estate Agents
Glasgow
2017.02 - 2017.10
- Handled inquiries through telephone, email, and in-person interactions
- Arranged viewings between buyers and sellers using the company software, Domas, as well as coordinating property valuations
- Followed up with viewers to provide feedback to the seller
- Negotiated and managed my own list of properties, liaising with clients for property-related matters
- Discussed upcoming properties for sale, updated sellers on the selling process, processed properties for sale, and kept sellers informed regularly
- Presented offers to the seller and arranged a closing date for the sale when needed
Business Owner/Event Planner and Designer
Bella Bows
Glasgow
2011.05 - 2017.01
Clerical Assistant, HR Service Desk
Police Scotland
Glasgow
2011.08 - 2013.04
Clerical Assistant, HR
Police Scotland
Glasgow
2008.08 - 2011.08
Customer Service Advisor
Lloyds TSB
2007.07 - 2008.07
Sales Advisor
Bannantyne Health Club
2007.04 - 2007.07
Receptionist/Switchboard Operator
Abbey
Glasgow
2004.08 - 2006.06
Trainee Reception Shift leader/Switchboard Operator/Team Coach
Thistle Hotels
Glasgow
2002.01 - 2004.06
Education
Intermediate 2 - 2 Pass
Lenzie Academy
1998.08 - 2003.03
NQ Early Education and Childcare - Education
Cardonald College
2006.08 - 2007.06
Skills
- Operational leadership
- Time-management
- Policy development and implementation
- Data analysis
- Process Improvement
- Project management software
- Operational planning
- Creative thinking
Certification
Monday Sales CRM, Monday.com – January 2024
Monday Work Management Core, Monday.com – January 2024
Advanced Word Processing, Pitman Training College – January 2021
PowerPoint, Pitman Training College – January 2021
References
References available upon request.
Timeline
Head of Operations
Making Stuff Better
2022.01 - 2024.12
Administrative Assistant
Kinesys Consulting
2019.11 - 2022.01
Assistant Manager
Nexus Business Centre
2019.02 - 2019.11
Business Owner/Shop Manager/Florist
Concept Blooms of Lenzie
2017.10 - 2018.10
Receptionist/Property Negotiator (Freelance)
Town and Country Estate Agents
2017.02 - 2017.10
Virtual Assistant
Self Employed
2016.08 - 2019.11
Clerical Assistant, HR Service Desk
Police Scotland
2011.08 - 2013.04
Business Owner/Event Planner and Designer
Bella Bows
2011.05 - 2017.01
Clerical Assistant, HR
Police Scotland
2008.08 - 2011.08
Customer Service Advisor
Lloyds TSB
2007.07 - 2008.07
Sales Advisor
Bannantyne Health Club
2007.04 - 2007.07
NQ Early Education and Childcare - Education
Cardonald College
2006.08 - 2007.06
Receptionist/Switchboard Operator
Abbey
2004.08 - 2006.06
Trainee Reception Shift leader/Switchboard Operator/Team Coach
Thistle Hotels
2002.01 - 2004.06
Intermediate 2 - 2 Pass
Lenzie Academy
1998.08 - 2003.03