Stacey Minahan
Summary
Compassionate and dedicated individual with proven ability to communicate clearly and support learning activities. Strong organisational skills combined with patience; effectively managing classroom dynamics and assisting students with their educational needs. Committed to fostering positive learning environment and contributing to student success in a supportive role.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
18
18
years of professional experience
Work history
Learning Support Assistant (LSA)
Prospero-Merthyr Tydfil
Merthyr Tydfil
04.2023 - 12.2025
- I have worked for Prospero Teaching Agency for 2 years and have been based in 2 primary school within that time. From April 2023 to July 2024 I was based in Goetre Primary in Merthyr as a learning support assistant. My role would be to support children of all ages throughout the school with all aspects of their learning.
- I am currently based at Gellifaelog Primary School doing the same role. I work along side the school teacher supporting children with their learning and wellbeing throughout their school day.
Elective home educated LSA
Merthyr Tydfil County Borough Council
Merthyr Tydfil
11.2021 - 03.2023
- This support role involved me supporting children and families who chose to be home educated. I was based in an office completing daily admin tasks such as sending letters, emailing, organising family events, organising managers diary, collecting and entering data. I was also responsible for invoicing and completing payments as they came in.
- As well as working in the Council offices, I would also go out into the community and visit the home educated families at home. I would regularly monitor their education and provide any support where necessary.
Personal Assistant
Dewis Independent Living
Merthyr Tydfil
01.2019 - 09.2019
- I worked with a young lady with autism. I supported her in college with her studying and out in the community. I would help motivate the individual and help develop her confidence in a variety of places outside her home.
Support Worker
Drive
02.2018 - 10.2018
- Working for Drive I supported people with learning disabilities and mental health within their own homes. I was responsible for administering medication, manual handling and personal care. I would prepare meals, complete finances and relevant paper work during my working day. As part of my role I would regularly help support the service users out in the community whether it be supporting them with their personal food shop, banking or attending activities and hobbies they enjoy. I supported them in all aspect in order to help them live normal, independent lives at home and in the wider community.
Waitress
The Star Inn-Talybont
10.2016 - 09.2017
- I worked in a busy and popular bar/restaurant located within the Brecon beacons. My primary role was to seat customers and discuss the menu with them in order that they could make informed choices, learn about special menu items or discuss food allergies, if appropriate. I would take their orders, ensuring 100 % accuracy and quickly relay them to the kitchen staff. I would routinely revisit all of the tables for which I had responsibility to ensure that customers were satisfied with their orders and to provide any additional items they may require. At the end of their meal I would process payment (cash and/or card) and ensure that customers had enjoyed a pleasant meal. I would then clear and clean the table ready for the next party to arrive.
Admin Assistant
MB THOMAS CONSULTANCY
04.2014 - 09.2014
- I worked within a small office and had a wide range of responsibilities which included, but were not limited to, conducting telephonic communications (incoming and outgoing calls), filing and safety storing customer and client details and communications (in accordance with the data protection act 1998). I also carried out innumerable additional tasks to assist others in the office which ranged from email communication to typing and compiling reports, as required.
Home Support Worker
DIAMOND HOME SUPPORT
09.2013 - 01.2014
- Within this role I provided a number of essential duties to people who were elderly and/or infirm. I would assist them in their general day to day duties such as shopping, low intensity exercise, dressing, personal hygiene and cooking/eating. My job was to help these people to maintain a healthy and stimulating lifestyle whilst also maintaining their dignity and as much independence as possible. I would report any issues directly to my supervisor and would tailor my approach and activities as much as possible in order to meet the needs of individuals.
Kitchen assistant
MTCBC
04.2008 - 07.2008
- I worked within a community school which had peoples form nursery to primary age. My role was to ensure that all areas of the kitchen and canteen were spotlessly clean (In accordance with food safety legislation) after meals had been served. I used a range of utensils and cleaning materials, following the COSHH assessments as required and also displayed, utilise appropriate signage to warn of slip, trip and fall hazards whilst cleaning was taking place. I would record and report any damaged items or potential hazards to my supervisor, upon discovery.
Customer service advisor
Argos
09.2007 - 12.2007
- I worked within an extremely busy branch of the nationwide, catalogue store. My duties included monitoring and maintaining health and safety on the premises by following risk assessments and reporting any potential hazards. My primary role was to engage with customers to facilitate the purchasing or ordering of chosen items, carrying out cash and card transactions, providing receipts and giving instructions upon item collecting. I also dealt with returned items, processed refunds or replacements and helped out in other areas and departments of the store as and when required during peak times.
Education
Teaching assistant (Level 3 teaching assistant qualification) - undefined
09.2015 - 6 2016
Level 2 AAT - undefined
09.2014 - 6 2015
BTEC level 3 - uniformed public services
09.2008 - 6 2010
GCSE - maths, welsh and English
09.2001 - 7 2006
NVQ Level 1 - Health and social care
Agored Cymru
Merthyr Tydfil10.2025
Skills
- CONFIDENT (2 years)
- PROBLEM SOLVING (Less than 1 year)
- RETAIL MARKETING (Less than 1 year)
- PA (2 years)
- RETAIL (Less than 1 year)
- CUSTOMER INTERACTION (2 years)
- Personal Care (Less than 1 year)
- Customer Service (2 years)
- Caregiving (Less than 1 year)
Languages
Welsh
Intermediate
B1
Additional information
- CORE SKILLS & EXPERIENCE
- I am a highly communicative lady with a proven history of exemplary customer service and flexibility and have developed a wide range of transferrable skills. I am highly proficient in direct customer interaction and am confident and experienced in dealing with people from all backgrounds. I actively promote equality and diversity in all that I do and utilise genuine empathy to provide the highest possible standards of service at all times.
- I am very experienced within roles which have required awareness of and adherence to policies and procedures relating to data protection (1998) and food safety regulations.
- I have worked within a number of challenging and stimulating environments and undertaken numerous opportunities for personal and professional development. I pride myself upon working as part of an effective and efficient team but also excel in tasks which require me to work alone and use my initiative.
- ADDITIONAL SKILLS/ATTRIBUTES
- Key skills- Communication- level 3
- I.T- Level 3
- Problem solving - level 3
- Working with others- level 3
- A.O.N- level 2
- Individual development- level 2
- Completed a community volunteering foundation and panel program for the Youth Offending team in Sep/ October 2011.
- Completed in June 2012
- Manual handling
- Food hygiene (updated recently in November 2016)
- Paediatric first aid
- Retail training- ordering in and checking stock
Timeline
Learning Support Assistant (LSA)
Prospero-Merthyr Tydfil
04.2023 - 12.2025
Elective home educated LSA
Merthyr Tydfil County Borough Council
11.2021 - 03.2023
Personal Assistant
Dewis Independent Living
01.2019 - 09.2019
Support Worker
Drive
02.2018 - 10.2018
Waitress
The Star Inn-Talybont
10.2016 - 09.2017
Teaching assistant (Level 3 teaching assistant qualification) - undefined
09.2015 - 6 2016
Level 2 AAT - undefined
09.2014 - 6 2015
Admin Assistant
MB THOMAS CONSULTANCY
04.2014 - 09.2014
Home Support Worker
DIAMOND HOME SUPPORT
09.2013 - 01.2014
BTEC level 3 - uniformed public services
09.2008 - 6 2010
Kitchen assistant
MTCBC
04.2008 - 07.2008
Customer service advisor
Argos
09.2007 - 12.2007
GCSE - maths, welsh and English
09.2001 - 7 2006
NVQ Level 1 - Health and social care
Agored Cymru