Stacey Lynch
Admin Assistant
Stockton on Tees,Cleveland
Summary
CV Introduction
I am a dedicated and hardworking with a strong track record of reliability and attention to detail. Known for my personable demeanor, I thrive in collaborative environments and am committed to being a supportive team player. My excellent customer focus ensures that I always strive to exceed expectations, creating positive experiences for clients and colleagues alike. I am eager to bring my skills and enthusiasm to a dynamic team where I can contribute to shared success and continue to grow both personally and professionally.
Overview
28
28
years of professional experience
Work History
Sales Assistant / Administration
Piping Hot Stoves
Stockton on Tees, Cleveland
08.2024 - Current
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Assisted customers in locating specific items to boost satisfaction.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Maintained knowledge of products and features to provide recommendations to customers.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Arranged filing systems for easy use and retrieval by personnel.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
- Gathered information, created charts and produced reports for staff.
- Completed quotations daily for customers using Sage and Microsoft Word.
Bar staff member
Three Rivers Bar and Coffee Lounge
Ingleby Barwick, Cleveland
09.2021 - Current
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Reconciled financial accounts before and after shift for audit purposes.
- Planned and informed customers of new menu items for purchase.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Administrative assistant
Solmek
Stockton on Tees, Cleveland
09.1999 - 06.2009
- Monitored and updated budget and account records.
- Kept and maintained accurate filing system for preservation of office information.
- Called maintenance team to perform repairs and inspections on office equipment.
- Received, sorted and distributed incoming mail.
- Screened phone calls and routed callers to appropriate parties.
- Provided printing, photocopying scanning support to colleagues.
- Screened incoming phone calls and relayed detailed messages.
Administrative assistant
Pearsons Advertising
Middlesbrough, Cleveland
08.1998 - 07.1999
- Kept and maintained accurate filing system for preservation of office information.
- Received, sorted and distributed incoming mail.
- Ordered office supplies and researched new deals and suppliers.
- Provided printing, photocopying scanning support to colleagues.
- Kept files organised and up-to-date for accurate record-keeping purposes.
Fast food crew member
Mcdonalds
Stockton on Tees, Cleveland
06.1997 - 06.1998
- Maintained high standards of service in fast-paced dining and drive-through settings, serving [Number]+ customers daily.
- Maximised sales, simultaneously serving customers face-to-face while managing online orders.
- Resolved customer issues with [Number]% positive outcome, using effective communication and attentive listening skills.
Education
GCSEs - Achieved A - D in all subjects
Grangefield Secondary School
Stockton on Tees, Cleveland09.1997
Skills
- Strong communication
- Courteous
- Verbal communication
- Customer relations
- Reporting and documentation
- Customer service
- Positive attitude
Hobbies:
My hobbies include walking my two dogs, horseriding, going to the cinema, travelling and socialising with friends and family.
Timeline
Sales Assistant / Administration
Piping Hot Stoves
08.2024 - Current
Bar staff member
Three Rivers Bar and Coffee Lounge
09.2021 - Current
Administrative assistant
Solmek
09.1999 - 06.2009
Administrative assistant
Pearsons Advertising
08.1998 - 07.1999
Fast food crew member
Mcdonalds
06.1997 - 06.1998
GCSEs - Achieved A - D in all subjects
Grangefield Secondary School
Similar Profiles
Miao WangMiao Wang
Part-time at Piping HotPart-time at Piping Hot
Nicole HillNicole Hill
Buyer at Hearthstone Quality StovesBuyer at Hearthstone Quality Stoves
John LuckasavageJohn Luckasavage
Sales Associate at Modern Gas Products Inc.- Fireplaces, Logs, Stoves And GrillsSales Associate at Modern Gas Products Inc.- Fireplaces, Logs, Stoves And Grills