Stacey Killon

Reporting to Director of Sales, responsible for

• Supervised and managed incoming lead handling to maintain timely response rates down from 24 hours to 1.5 Hours
• Conduct market research to pinpoint business opportunities and plan prospecting strategies
• Collaborate with Marketing team to design strategies for sustained business expansion
• Design customised Salesforce dashboards for efficient sales performance monitoring and workload oversight
• Implement process improvements and standardised work, enhancing team training and sales efficiency
• KPI reporting for Sales Director as needed

• Delivered prompt assistance for diverse client queries through telephone, email, and face-to-face interactions, 25-30 Interactions daily
• Managed new contract set-ups and renewals in collaboration with business account manager
• Performed monthly reviews and recommended cost-saving tariffs for Key Account clients
• Managed stock levels of consumables including water bottles and stationery
• Delivered comprehensive training sessions to new team members to ensure integration

• Processed orders manually and verified completion by sales staff
• Processed end-of-day banking, verifying cash and PDQ transactions for 100% accuracy
• Reviewed finance applications and coordinated with creditors to ensure smooth customer transactions
• Responded to all general enquiries via phone and email
• Provided regular updates on order status
• Aided colleagues with shop floor tasks during rush hours
• Handled routine office responsibilities to ensure smooth business operations

• Managed bookings and updated bookings system
• Managed guest check-ins and check-outs, provided assistance with stay-related queries
• Ensured accurate cash reporting at beginning and end of shifts
• Generated detailed reports and executed necessary actions to address key business requirements
• Facilitated guest requests for special accommodations

• Provided outstanding customer support for key clients through calls, emails and face-to-face interactions
• Ensured accurate processing of all customer orders
• Coordinated project timelines through pre-press, press and manufacturing stages
• Responded to diverse enquiries from public members and large national organisations
• Supported sales team at trade events by addressing queries on specialised projects
• Spearheaded establishment and management of self-publishing service for authors with a 100% conversion record from initial enquiries to order placement
• Represented company at trade exhibitions to network with new business contacts

• Provided administrative assistance to Telemarketing Manager
• Maintained communication with key customers to supply updates on new releases and POS resources
• Provided retailers with tailored book samples aligned with their specific market needs
• Designed and distributed newsletters detailing upcoming publications for health retailers and specialist stores
• Liaised with CPI Antony Rowe for customers needing wholesale book print on demand services

• Enhanced brand recognition among current customers
• Executed events targeting prospective customers to boost service interest
• Engaged and developed opportunities with prospective clients
• Managed sale-related administrative functions for financial products
• Delivered strong compliance oversight to ensure industry regulations consistently followed and maintained