Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Stacey Hall

West Sussex

Summary

Dedicated, friendly professional with a strong focus on customer service excellence and effective communication. Demonstrates exceptional problem-solving abilities and IT proficiency, including advanced skills in Excel and Word. Good knowledge in reporting and administrative roles. Possesses strong organisational skills and a proactive, self-motivated approach to work. Committed to diversity and inclusion, with a keen understanding of additional needs. Willing to help others with an empathetic view. Hardworking and determined.

Overview

20
20
years of professional experience

Work history

Customer Relations Executive

British Airways Holidays
Crawley, West Sussex
01.2025 - Current
  • Resolved post-travel holiday complaints through effective communication and problem-solving
  • Listening to customers with a good understanding and an empathetic view
  • Diary management and daily reporting
  • Documented and tracked complaints to ensure timely resolutions.
  • Liaising and negotiating with suppliers
  • Investigating and responding to complaints and issues for a fair resolution
  • Issuing refunds and customer compensation
  • Handled sensitive information discreetly while maintaining confidentiality
  • Managed incoming communications by responding to emails and phone calls promptly
  • Supporting customers with diverse and additional needs
  • Working with the assistance team for any special requirements
  • Resolved complex customer queries and complaints efficiently to maintain service excellence.
  • Successfully delivered on tasks within tight deadlines.

Operations supervisor

Skybreak Your Service Centre
Gatwick Airport
08.2014 - 12.2024
  • Supervised daily operations to maintain efficiency and uphold quality standards.
  • Responsible for Absence and HR files
  • Responding to the customer mailbox in a timely manner
  • Supporting colleagues and customers with additional needs
  • Resolved escalated customer issues through effective conflict resolution techniques.
  • Working under pressure, maintaining a composed demeanour
  • Prepared reports and presentations
  • Establishing connections with external colleagues and stakeholders
  • Analysed administrative procedures to identify areas for improvement and implement solutions.
  • Ordered weekly and monthly stock
  • Implemented improved filing systems that streamlined document retrieval and increased productivity.
  • Input current metrics into tracking documents and spreadsheets and prepared reports.

Escalated Care Executive

Low Cost Holidays
Gatwick
04.2014 - 08.2014
  • Managed escalated care cases by coordinating with multiple departments to ensure timely resolution of complex issues.
  • Facilitated communication between clients and internal teams to clarify expectations and improve service delivery.
  • Taking ownership of diary management
  • Reporting and effective communication

Passenger Services Co Ordinator

Swissport
05.2005 - 04.2014
  • Coordinated passenger check-in processes to ensure efficient boarding procedures.
  • Managed passenger inquiries and resolved issues to enhance customer satisfaction.
  • Developed and implemented training programmes for new staff members to improve service delivery.
  • Facilitated communication between departments to streamline operations and enhance service quality.

Education

Amadeus Qatar Airlines ARD and Diverse and Equality certificates

GCSE's English, English Literature, German, History, Maths

Skills

Customer Service Excellence

Active Listening

Effective Communication

Problem Solving

IT proficiency (Excel, Word)

Interpersonal Skills

Strong Organisational Skills

Diversity and Inclusion awareness

Understanding of additional needs

Proactive and Self-motivated

Clear Concise Communication

Excellent reporting and data entry

Affiliations

I enjoy travelling and keeping active.

References

References available upon request.

Timeline

Customer Relations Executive

British Airways Holidays
01.2025 - Current

Operations supervisor

Skybreak Your Service Centre
08.2014 - 12.2024

Escalated Care Executive

Low Cost Holidays
04.2014 - 08.2014

Passenger Services Co Ordinator

Swissport
05.2005 - 04.2014

Amadeus Qatar Airlines ARD and Diverse and Equality certificates

GCSE's English, English Literature, German, History, Maths

Similar Profiles

Create profile
Stacey Hall