Stacey Gregory
Stevenage,United Kingdom
Summary
Driven professional with talent for relationship management and strategic planning. Demonstrates strong communication skills and problem-solving abilities, essential for building and maintaining key accounts. Committed to driving growth and fostering long-lasting client partnerships that benefit both parties.
Experience has taught the importance of working as a team, independently and with senior managers.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
29
29
years of professional experience
Work history
Key account manager
Ashley Wilde Group Ltd
Welham Green, Hertfordshire
2005.02 - 2025.01
- Translated customer feedback into actionable insights that drove product development initiatives.
- Worked closely with sales team, ensured achievement of set targets.
- Developed multi-level contacts within key accounts to enhance communication channels.
- Secured long-term customer loyalty with excellent service and understanding of client needs.
- Resolved escalated customer issues promptly for increased satisfaction rates.
- Coordinated with internal departments for seamless service delivery to clients.
- Managed in-house customer showrooms.
- Organised and set up 2 yearly Trade shows (AIS).
- Managed HR Holiday system for all employees.
Customer service representative
Home Choice
Stevenage, Hertfordshire
2005.03 - 2006.02
Data analyst
Logicom
Stevenage, Hertfordshire
2004.02 - 2005.03
Administrative assistant
Hertfordshire County Council - Fire Service
Stevenage, Hertfordshire
2001.08 - 2004.02
Customer assistant
Homebase
Stevenage, Hertfordsire
1996.07 - 2001.08
Education
GNVQ Intermediate Science - Science
Stevenage College
Stevenage, Hertfordshire /1997 - /1998
GNVQ Advanced Science - Science
Stevenage College
Stevenage, Hertfordshire /1998 - /2000
GCSEs - English Science, Maths, Drama, French, Geography
Barnwell School
Stevenage /1991 - /1996
Skills
- Strong written and verbal communication
- Document management
- Well organised with attention to detail, time management , analytical, problem solver
- Driven, Friendly, approachable, resourceful, multi-tasker
- Team player, self-starter and office management
- Pressure handling
- Proactive follow-up behaviour
- Resilience to stressful situations
- Microsoft suite expertise
Timeline
Customer service representative
Home Choice
2005.03 - 2006.02
Key account manager
Ashley Wilde Group Ltd
2005.02 - 2025.01
Data analyst
Logicom
2004.02 - 2005.03
Administrative assistant
Hertfordshire County Council - Fire Service
2001.08 - 2004.02
Customer assistant
Homebase
1996.07 - 2001.08
GNVQ Intermediate Science - Science
Stevenage College
/1997 - /1998
GNVQ Advanced Science - Science
Stevenage College
/1998 - /2000
GCSEs - English Science, Maths, Drama, French, Geography
Barnwell School
/1991 - /1996