Summary
Overview
Work History
Education
Skills
References
Timeline
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Stacey Gane

Coventry,West Midlands

Summary

Highly organised and results-driven professional with extensive proficiency in Microsoft Office Suite, customer relationship management systems, and financial reporting. Demonstrates exceptional skills in budgeting and financial planning, advanced typing speed, and virtual communication. Adept at maintaining office records, order processing, and database administration while ensuring discretion and confidentiality. Strong background in IT troubleshooting, record-keeping, and health and safety compliance. Committed to delivering outstanding customer service with cultural awareness and conflict resolution expertise. Career goal includes leveraging digital marketing skills to enhance business growth.

Overview

10
10
years of professional experience
7
7
years of post-secondary education

Work History

Administrator

Jim Doran Hand Controls LTD
Coventry, West Midlands
02.2024 - 03.2025
  • Company Overview: JDHC is a family run company with over 40 years' experience in the field of design and installation of hand controls for disabled service users,
  • Managing a caseload of roughly 100 customers alongside Motability Operations and the Thalidomide trust
  • Calling customers daily to ensure satisfaction with adaptations
  • Booking demonstrations for customers who need assistance
  • Ordering office supplies
  • Ordering parts for technicians
  • Delegating work to technicians and drivers
  • Conducting checks for Boot Hoists, Mobility scooters, and Wheelchairs
  • Creating Proformas ad invoices using Sage Software
  • Sensitive communication with customers who have physical disabilities
  • Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
  • Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
  • Increased efficiency of document retrieval with a well-organised filing system.
  • Facilitated internal communications with clear and concise memos and bulletins.
  • Enhanced team productivity for better project completion rates through effective schedule management.

Shift Supervisor

Goals Coventry
07.2021 - 02.2024
  • Welcoming customers and directing them to the right department
  • Handling customer queries, phone calls, and emails
  • Running league nights, scheduling fixtures, confirming referees
  • Managing staff and ensuring everyone is in their correct station
  • Updating KPIs, generating invoices, sorting staff schedules
  • Ordering stock and anticipating business needs
  • Carried out administrative tasks meticulously; kept accurate records of shift activities and incidents.
  • Monitored cash registers and transactions, reducing instances of financial discrepancies.
  • Maintained high cleanliness standards across all work areas; promoted hygienic practices amongst staff members.
  • Ensured food preparation met required standards; contributed towards favourable restaurant reviews.
  • Collaborated with management on staff recruitment, enhancing team performance.
  • Handled any emergencies or issues during shifts with professionalism and calmness.
  • Delegated tasks to staff members to ensure efficient shift operation.
  • Facilitated smooth handovers between shifts for seamless business operations.
  • Provided constructive feedback to employees, fostering professional growth and development.
  • Managed shift operations whilst ensuring customer satisfaction.

Receptionist

Goals Coventry
01.2019 - 06.2021
  • Doing a call log to customers who have booked a pitch for the last 6 weeks
  • Taking payments for bookings, running a league night alongside a manager
  • Setting up fixtures for matches each week, ensuring workspace is clean
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Coordinated office supplies orders to keep necessary materials available at all times.
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Maintained accurate logs of visitor entries for security purposes.
  • Utilised multi-line telephone system to manage incoming calls effectively.
  • Completed data entry tasks whilst adhering to strict deadlines.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.

Warehouse Worker

Halfords
Coventry, West Midlands
09.2018 - 01.2019
  • Doing picking and packing, meeting daily targets for bonus
  • Learning to pay close attention to surroundings and be quick on feet
  • Performed manual lifting tasks responsibly, minimising risk of injury on the job site.
  • Operated pallet jacks safely, preventing workplace accidents.
  • Followed health and safety guidelines with diligent use of protective gear.
  • Kept warehouse clean, ensuring a safe working environment.
  • Packed orders accurately to prevent damages during transit.
  • Assembled products efficiently, facilitating timely order fulfilment.
  • Maintained accurate stock records for easy tracking and retrieval of goods.
  • Picked and despatched high-volume orders accurately.

Outbound Advisor

Peacock Insurance
07.2018 - 09.2018
  • Calling customers who had previously lapsed insurance policies or who had enquired online
  • Putting customers through to the sales team
  • Was asked to leave as the job was not suitable

Cafe Worker

Morrisons
06.2015 - 07.2018
  • Taking food orders, serving of food and beverages and clearing of tables
  • Calculating orders and charging customers, ensuring the correct change was given
  • Communicating with members of the public, dealing with any enquiries or complaints
  • Main role was on the till, which helped blossom communication and diversity skills

Education

Diploma of Higher Education - Health and Social Care

Henley College Coventry
Coventry
09.2014 - 07.2016

GCSE - English Literature: B, English Language: C, Maths: C, Science: C, Addition Science: D, Geography: D, BTEC Science: Pass (C), BTEC Health and Social Care: Distinction (A)

President Kennedy School
Coventry
09.2009 - 07.2014

Skills

  • Microsoft office suite proficiency
  • Customer relationship management systems
  • Budgeting and financial planning
  • Advanced typing speed
  • Virtual communication
  • Discretion and confidentiality
  • Attention to Detail
  • Order processing
  • Financial reporting
  • Maintaining office records
  • Reporting and documentation
  • Database administration
  • Confidentiality maintenance
  • Results-driven
  • Organisation and prioritisation
  • IT troubleshooting
  • Record-keeping
  • Written and verbal communication
  • Basic accounting
  • Professional correspondence
  • Business correspondence
  • Highly organised
  • Telephone etiquette
  • Document formatting
  • Health and Safety Compliance
  • Customer Service
  • Cultural awareness
  • Team Leadership
  • Product knowledge
  • Resourcefulness
  • Conflict Resolution
  • Training and Development
  • Inventory control
  • Bookkeeping
  • Digital marketing
  • Microsoft Office Suite
  • Outstanding customer service
  • Data analysis
  • Strategic research

References

References available upon request.

Timeline

Administrator

Jim Doran Hand Controls LTD
02.2024 - 03.2025

Shift Supervisor

Goals Coventry
07.2021 - 02.2024

Receptionist

Goals Coventry
01.2019 - 06.2021

Warehouse Worker

Halfords
09.2018 - 01.2019

Outbound Advisor

Peacock Insurance
07.2018 - 09.2018

Cafe Worker

Morrisons
06.2015 - 07.2018

Diploma of Higher Education - Health and Social Care

Henley College Coventry
09.2014 - 07.2016

GCSE - English Literature: B, English Language: C, Maths: C, Science: C, Addition Science: D, Geography: D, BTEC Science: Pass (C), BTEC Health and Social Care: Distinction (A)

President Kennedy School
09.2009 - 07.2014

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Stacey Gane