Stacey Felice
Burnham on Crouch,Essex
Summary
Strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Talents in leading and motivating a multi disciplined workforce.
Outstanding communicator and analytical thinker favouring a solution focused approach towards shared aims and objectives.
Proficient in using independent decision-making skills and sound judgment to positively impact project success.
Overview
26
26
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Deputy manager
Thurrock Council
Thurrock , Essex
01.2023 - Current
- Collaborate with management team to strengthen operational delivery to meet high quality standards as demanded by the Quality Care Commission (CQC).
- Work closely with external and internal providers to align work with mission statement and maximise impact.
- Collaborated with health and welfare providers, boards and funding bodies on service provisions.
- Built positive working relationships with local authority departments, charities and other external organisations.
- Implemented service-wide changes to drive satisfaction rates for service users.
- Addressed service user issues and complaints with compassion and professionalism, ensuring swift, successful resolution.
- Adapted to changing service-user needs by analysing data and feedback to identify areas requiring improvement.
- Applied holistic approach to social services, maintaining long-term well being of service users.
- Evaluated impact of provider services within Thurrock and identified opportunities to improve service.
- Supervised and evaluated staff work, providing constructive feedback for improved services.
Troubled Families Programme manager
Thurrock Council
Thurrock , Essex
02.2016 - 01.2023
- Identified key client needs to develop targeted support programmes for example parenting support, domestic abuse, sexual violence, troubled families, crime prevention, and parental physical & mental health.
- Multi agency and professional collaboration to target specific needs including Children's Centres and family Hubs, community youth Teams, Social workers, Health visiting Teams, School Nursing, Community workers and projects .
- Acted as Lead professional based on "team around family "approach.
- Assisted service users to obtain and access community resources.
- Recruited clients for programmes based on their needs.
- Reported on clients' progress to evaluate service impact.
- Adapted support where possible to increase service accessibility.
- Ran and sign posted to community programmes to limit further service user need for Children's or Adult social care intervention.
- Led community based workshops to increase multi professional and community cohesion.
- Monitored client progress and adapted support programmes to meet changing needs.
- Liaised with external and internal professionals to provide holistic support.
- Collaborated with external support providers to maintain good care continuity.
- Built positive working relationships with local authority departments, charities and other external organisations.
- Supported clients with rehabilitation and socialisation in community settings.
- Prevented childhood obesity by encouraging healthy nutrition conversations, focusing on behaviour change techniques.
- Used specialist healthcare and early help assessments to meet health-related needs of families across Thurrock
- Optimised quality of service, liaising with midwives, community nurses and paediatricians to achieve best service user outcomes.
- Adapted to changing service-user needs by analysing data and feedback to identify areas requiring improvement.
- Shaped programmes and service offering to reflect lived experiences of service users.
- Devised and implemented individualised support plans that delivered positive outcomes for Children and their families.
- Liaised with multidisciplinary healthcare teams , school professionals and adult mental health services to to coordinate cohesive support for whole family.
- Interviewed children and parents to assess home life and ascertain best actions and solutions to improve outcomes.
- Interviewed children and parents to assess home life , school life housing and employment and ascertain best actions and solutions to improve issues
- Developed and championed accessible, practical solutions for recurring problems faced by service users.
- Collaborated with cross-functional teams to develop and implement new ideas.
- Monitored and reported on ongoing projects to help achieve departmental targets.
Treatment Manager - National Probation Service
National Probation Service
County Wide , Essex
09.1998 - 02.2016
- Evaluated people on probation to determine best course of rehabilitation.
- Interpreted data from various assessment tools to determine appropriate level of supervision.
- Observed residents for compliance and behaviour issues.
- Suggested special community service rehabilitation programs to help further support offenders.
- Coordinated community and job placement resources.
- Maintained personal contact with offenders through office and community visits.
- Worked with schools, rehabilitation programs and mental health facilities.
- Compiled statistical data for monthly, quarterly and annual reports.
- Helped resolve probationer issues with housing, employment and healthcare.
- Responded proactively to changing circumstances for optimised service user care.
- Partnered with external support networks to deliver holistic client care.
- Built positive, productive client relationships for enhanced social support.
- Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
- Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
- Supervised small groups of adults with additional mental health needs in assigned therapy groups.
- Coordinated and participated with multi agency projects adhering to agreed timelines , staffing requirements to achieve positive outcomes for probationer and community.
- Built and nurtured professional relationships with wide range of stakeholders.
- Acted as single point of contact for external stakeholders and charities .
- Deescalated internal conflict and implemented motivational techniques and solution focused approaches.
Support Worker
Redbridge Community Housing
Essex, Essex
08.1997 - 09.1998
- Led group activity programmes to support independence and encourage community inclusion.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Facilitated weekly group meetings, providing safe, secure spaces for service users to interact and socialise.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
Education
Bachelor of Arts - Sociology
Greenwich University
Greenwich 09.1994 - 09.1997
BTEC National Diploma - Social Care
Basildon College
Basildon, Essex 09.1992 - 06.1994
GCSE's - Social Science , Business Studies, English language & Literature, Maths
The Appleton School
Benfleet 09.1986 - 06.1992
Skills
- Mediation skills
- Workforce development
- Coaching leadership
- Conflict resolution
- Change management
- SMART goal setting
- Transformational leadership
Certification
Cognitive Behaviour Accreditation - 2001 - 2016
Family Group Conference Accreditation
● Preparing for a group conference.
● Understanding how to manage group conferences.
● Supporting participants in Group Conference process.
● Implementing Inclusive practice.
● Self Reflection.
APT Accredited - Solution Focused Therapy
September 2021 to present
● Examining the strategies a person uses to tackle their problems.
Supporting individuals to use more adaptive strategies and less manipulative ones.
● Supporting the Individual to focus on new solutions rather than problems.
● Solution focused questions in assessment.
Thurrock Council - Developing Effective supervision.
September 2022
Timeline
Deputy manager
Thurrock Council
01.2023 - Current
Troubled Families Programme manager
Thurrock Council
02.2016 - 01.2023
Treatment Manager - National Probation Service
National Probation Service
09.1998 - 02.2016
Support Worker
Redbridge Community Housing
08.1997 - 09.1998
Bachelor of Arts - Sociology
Greenwich University
09.1994 - 09.1997
BTEC National Diploma - Social Care
Basildon College
09.1992 - 06.1994
GCSE's - Social Science , Business Studies, English language & Literature, Maths
The Appleton School
09.1986 - 06.1992
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