Stacey Donnelly

Dyson energy services are a national insulation and heating company which work for numerous different utility companies providing energy efficiency measures. We carry out energy performance certificates and green deal occupancy assessments to determine which measures are required for that particular property. All the utility’s we work with have to work to the OFGEM guidance; (Regulates the electricity and gas markets in great Britain) so therefore us as a company also are required to meet the criteria OFGEM set.

My role is in head office which is in Brighouse where I am an invoicing supervisor. The invoicing department is responsible for invoicing the measures we have installed to each relevant energy company, which all have their own invoicing procedures. This involves us having attention to detail as documentation submitted has to be compliant to the guidance. Paperwork we have to check consists of customers benefit letters, land registries, tenancy agreement, completion certificates and any other documentation that is required to make that job compliant. It is my responsibility to ensure that my staffs are trained to the highest standard as mistakes could result in non-payment of the job and will also affect our performance percentages, which would put future contracts with the utility at risk.

Another part of my role is to attend weekly meetings with the directors of the company, to prepare for this I produce various reports to show our companies progress with the utility and their budgets. In the meetings we would then allocate work to a particular budget to ensure we meet each contract we have with the utility.

Every month we have a deadline that we must adhere to for invoicing our work. It is my responsibility that these deadlines are met to do this I issue a report to all senior management at all depots to show all the work they have outstanding for that particular month. The guidelines that OFGEM set often change and it is my duty to liaise with other departments within the company to ensure that these changes are implemented immediately.

We also work with external contractors who provide us with work to fund through our budgets, which I manage. The external contractors require me to send them a weekly spreadsheet, this includes their payment for works submitted, this part of my role has given me experience in working with formulas in excel.

Day to day in the office my role is to support my team, my knowledge of compliance across all energy providers means that I can support each one of my team when needed.

Malcolm wood & company were private investigators on behalf of car insurance companies. We investigated insurance claims to find out if they were fraudulent or genuine and also assessed if it was viable for repair or a total loss. My role within the company was to receive customer’s claims via fax and email and input the data onto our internal system. Once this had been done I would book an engineer to visit the insured and inspect the vehicle. We then received an email from the assessor with his findings, I would then create a report and would present this to the managing director, who would then evaluate the report and make a final decision on the claim. This job helped me gain office administration experience.

I enjoyed this job very much but unfortunately the company went into administration.