Stacey Cooke
Coventry,West Midlands
Summary
Over the span of my varied career I have had the opportunity to work with both adults and children of all ages. I have worked within the following environments
School.
GP Surgery.
Hotel.
Office.
Care Home.
Hairdressing.
All of the above require excellent communication and listening skills and to be able to liaise with others clearly and effectively. Whilst working in the School environment I have regularly attended Safeguarding Courses and First Aid Training and know the importance of reporting and noting safeguarding and first aid incidence / accidence. I know how important it is to know and understand a persons level of care and needs, both physically and mentally. I am able to empathise and will always to try help accordingly.
My ability to prioritise and plan my day enables me to work effectively. I am able to work independently as well as part of a team. I have basic I.T skills but have used various different programmes and can adapt quickly.
Overview
23
23
years of professional experience
26
26
years of post-secondary education
Work history
Lunchtime Supervisor / Afterschool Club Supervisor
Christ The King Primary School ( The Holy Mac )
Coventry, West Midlands
2023.01 - 2023.08
- Created positive, enjoyable lunchtime experience for children.
- Managed dietary requirements and allergen issues.
- Inspected prepared meals for quality, verifying constant compliance with mandated health requirements.
- Observed playground for potential dangers and approached unauthorised personnel on academy grounds.
- Promoted and supervised playground activities encouraging maximal student interaction.
- Maintained vigilant supervision of common areas and perimeters.
Housekeeping Assistant
Village Hotels
Coventry, West Midlands
2008.10 - 2014.08
- Worked within Housekeeping Team to uphold excellent cleanliness standards in the rooms
- Reliably performed all tasks in line within time schedules, assisting with additional tasks to help promote workflow.
- Cleaned hotel room's to achieve immaculate presentation and hygiene.
- Prioritised tasks to consistently meet room readiness upon guest check-in.
- Reported maintenance issues for prompt resolution.
- Addressed guests' problems and fulfilled special requests.
- Followed COSHH and fire procedures to maintain hotel health and safety.
- Sanitised bathrooms to uphold strict hygiene and infection control procedures.
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
GP Surgery Receptionist ( Temporary )
Quinton Park
Coventry, West midlands
2021.10 - 2021.12
- Gathered fluid and tissue samples to send to lab for testing.
- Maintained confidentiality and impartiality in all patient interactions to maintain data protection.
- Managed numerous patient calls daily, employing good listening and language skills to determine urgency of medical issue.
- Helped with the organisation of the smooth running of Covid vaccination Clinics.
Support Worker (Older Adults in Care)
Willowbrook
Coventry, West Midlands
2008.01 - 2008.10
- Transported clients to appointments using hoists and mobility aids.
- Monitored and evaluated patients' health, wellbeing and progress to mitigate potential health risks.
- Adopted person-centred approach in all aspects of care-giving.
- Liaised with family members to organise activities and deliver updates on client progress.
- Assisted patients with daily personal, hygiene and incontinence care.
- Helped patients to take medication as prescribed by medical professionals.
- Promoted community engagement and sense of belonging.
- Supervised patients during outings and physical activities, promoting dignity and independence.
- Provided patients with opportunities for social activities, maintaining well-rounded care offerings and enhancing mental wellbeing.
Administrative Assistant
land Registry
Coventry, West Midlands
2005.01 - 2006.12
- Kept and maintained accurate filing system for preservation of
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Would scan incoming and out going files.
- Use a computer based file ordering system.
- Organise received post and also distribute.
Telesales Executive
Evening Telegraph
Coventry, West Midlands
2001.07 - 2001.12
- Memorised company sales scripts to improve customer rapport-building.
- Utilised excellent direct sales techniques and rapport-building skills to convert warm leads into sales.
- Communicated promotions, offers and new products to increase and maximise sales.
- Initiated contact with new customers and prospects to establish needs and progress sales process.
- Maintained quality compliance by keeping detailed records of prospects and active client communications.
Telesales Executive
Business By Technology Ltd
Coventry, West Midlands
2001.01 - 2001.07
- Memorised company sales scripts to improve customer rapport-building.
- Utilised excellent direct sales techniques and rapport-building skills to convert warm leads into sales.
- Communicated promotions, offers and new products to increase and maximise sales.
- Initiated contact with new customers and prospects to establish needs and progress sales process.
Education
NVQ Level 2 - Hairdressing
Henley College
Coventry 2014.09 - 2015.07
NVQ Level 3 - Hairdressing
Henley College
Coventry 2015.09 - 2016.07
GCSEs -
Alderman Callow
Coventry 1993.09 - 2018.05
Skills
- Excellent communication and Listening skills
- Able to prioritise work load
- Highly organised / Punctual
- Importance of working well and communicating within a team
- Willingness to learn new skills
- Being aware of individual needs and understanding different cultures
- Understanding safeguarding issues
- Understanding of Data Protection Laws,
Timeline
Lunchtime Supervisor / Afterschool Club Supervisor
Christ The King Primary School ( The Holy Mac )
2023.01 - 2023.08
GP Surgery Receptionist ( Temporary )
Quinton Park
2021.10 - 2021.12
NVQ Level 3 - Hairdressing
Henley College
2015.09 - 2016.07
NVQ Level 2 - Hairdressing
Henley College
2014.09 - 2015.07
Housekeeping Assistant
Village Hotels
2008.10 - 2014.08
Support Worker (Older Adults in Care)
Willowbrook
2008.01 - 2008.10
Administrative Assistant
land Registry
2005.01 - 2006.12
Telesales Executive
Evening Telegraph
2001.07 - 2001.12
Telesales Executive
Business By Technology Ltd
2001.01 - 2001.07
GCSEs -
Alderman Callow
1993.09 - 2018.05