Stacey Calvin
Coleraine,Londonderry
Summary
Highly skilled professional with expertise in inventory control, CRM software literacy, and strategic thinking. Demonstrates exceptional operations oversight, organisational awareness, and resource optimisation. Adept at ensuring regulatory compliance and enhancing time efficiency through self-motivation and advanced computer literacy.
Overview
12
12
years of professional experience
Work History
General manager
RAS Hospitality T/A The Anglers Rest
Limavady, Londonderry
02.2023 - 12.2025
- Increased customer satisfaction by resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Applied positive customer service approach to increase satisfaction levels.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Partnered with management team to optimise operations and reduce costs.
- Delivered results under pressure to meet tight deadlines.
- Identified and resolved operational issues impacting productivity, performance or profitability.
Aftersales Retention Executive
JKC Specialist Cars
Coleraine, Londonderry
04.2018 - 04.2023
- Oversaw planning and execution of targeted sales and marketing strategies.
- Facilitated training sessions for junior staff, enhancing overall team performance.
- Collaborated with sales team for seamless transition from sale to aftersales care.
- Maintained comprehensive records of all aftersales transactions, promoting transparency and accountability in operations.
- Optimised sales methods to best engage, acquire and retain customers.
- Liaised with customers for prompt resolution of their queries and issues.
- Oversaw the complaints resolution process providing timely redressal mechanisms.
- Strengthened customer relations through proactive follow-ups after vehicle purchases.
- Supported front-line sales teams with well-coordinated administrative operations.
- Ensured accurate documentation of all aftersales activities maintaining organisational integrity.
- Increased customer satisfaction by delivering excellent aftersales services.
- Managed communication channels effectively for swift response to customer inquiries.
- Bolstered brand reputation through exceptional customer service skills.
- Applied positive customer service approach to increase satisfaction levels.
- Increased revenue by upselling and recommending products.
- Developed plans and strategies to promote continuous improvement.
- Oversaw daily operations to achieve high productivity levels.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Optimised operational efficiency by implementing strategic business processes.
- Provided customers with outstanding service, extending relationships for future business opportunities.
- Fostered a collaborative work environment to enhance team performance.
- Successfully delivered on tasks within tight deadlines.
Car sales executive
Halliday's of Bushmills
Bushmills, Antrim
11.2013 - 04.2018
- Met sales targets consistently to drive revenue.
- Closely followed-up on leads generated from online enquiries, increasing conversion rates.
- Networked and generated leads to increase new business opportunities.
- Collaborated efficiently with team members, fostering a productive work environment.
- Established trust with clients by demonstrating transparency in all transactions.
- Built rapport with new and existing customers to boost client retention.
- Upsold products and accessories to augment value of sales.
- Finalised sales administration accurately and promptly to meet company standards.
- Resolved customer complaints promptly, maintaining company's reputation.
- Facilitated smooth vehicle handovers to ensure complete customer satisfaction.
- Ensured regulatory compliance in all trading activities, promoting ethical conduct.
- Guaranteed compliance by maintaining up-to-date knowledge of anti-money laundering and FCA regulations.
- Supported business growth by facilitating the smooth opening of a new site on the mainland without any disruption to business operations
- Ensured compliance with industry guidelines regarding distance selling of used cars whilst maintaining ethical standards
- Networked with new site management and employees , fostering valuable relationships.
- Built strong relationships with local businesses resulting in beneficial partnerships.
- Played a key role in the successful launch of a new vehicle franchise, ensuring seamless integration with the current business model and expanding the company's offering to the current market
Education
Master of Laws - Employment Law and Practice
University of Northumbria at Newcastle
Newcastle upon Tyne /2011 - /2014
Bachelor of Laws - Law
Coventry University
Coventry /2006 - /2009
Skills
- Inventory control
- CRM software literacy
- Strategic thinking
- Operations oversight
- Organisational awareness
- Resource optimisation
- Regulatory compliance
- Time efficiency
- Self-motivation
- Computer literacy
Timeline
General manager
RAS Hospitality T/A The Anglers Rest
02.2023 - 12.2025
Aftersales Retention Executive
JKC Specialist Cars
04.2018 - 04.2023
Car sales executive
Halliday's of Bushmills
11.2013 - 04.2018
Master of Laws - Employment Law and Practice
University of Northumbria at Newcastle
/2011 - /2014
Bachelor of Laws - Law
Coventry University
/2006 - /2009
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