Sally McDonald
Wallsend,North Tyneside
Summary
Diligent Paralegal with a background in banking litigation and conducting research, known for delivering comprehensive legal support across various cases. Highly skilled in evidence gathering, legal document analysis and liaising with clients, leading to favourable case outcomes. Talented in managing complex schedules, goal setting and office administration. Instrumental in streamlining case management processes, resulting in improved efficiency and client satisfaction. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Banking litigation Paralegal
Aberdein Considine
Newcastle upon Tyne, Newcastle upon Tyne
05.2024 - Current
- Assisted senior solicitors by conducting extensive legal research.
- Drafted and reviewed legal documents for accuracy and completeness.
- Prepared court filings, maintaining punctuality in submission deadlines.
- Managed high volume of cases simultaneously, demonstrating strong organisational skills.
- Navigated legal databases proficiently, retrieving relevant precedents swiftly.
- Compiled evidence for use at hearings effectively.
- Maintained confidentiality of sensitive legal information and privileged communications.
- Prepared and filed legal documents with regulatory bodies and courts, maintaining compliance.
- Communicated pertinent information to clients via phone, email and mail.
- Reviewed and summarised legal documents for partner review, expediting case analysis.
- Prepared witness statements and affidavits, contributing to evidentiary strength of cases.
- Assisted in preparation of legal arguments and strategies for court proceedings.
- Liaised with court personnel to coordinate hearings.
- Drafted and submitted legal documents.
- Updated client files in case management systems for accurate, current records.
- Raised legal queries from clients and communicated outcomes to enable case progress.
- Supervised legal proceedings from claim filing to case closure.
- Reviewed legal documents for accuracy and compliance.
- Assessed and summarised legal reports for client communications.
- Managed high volume client caseloads through planning and organisation.
- Drafted accurate legal documentation from comprehensive research.
- Handled case documentation safely and securely for optimised client confidentiality.
Retail supervisor
Ernest Jones
Newcastle Upon Tyne, Tyne and Wear
09.2023 - 05.2024
- Approved customer refunds and exchanges upon close item inspection.
- Resolved complaints to achieve full customer satisfaction.
- Instructed staff on point-of-sale till operation and transaction processing.
- Led by example in delivering exceptional service, increasing repeat custom.
- Monitored sales performance and motivated teams to increase service standards to raise profits.
- Logged transaction reports for up-to-date sales records.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Successfully delivered on tasks within tight deadlines.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Cashed up tills and counted takings to balance books at business close.
Retail sales associate
Ernest Jones
Newcastle Upon Tyne, Tyne and Wear
03.2021 - 09.2023
- Followed visual merchandising packs to display new products and promotions.
- Built rapport with new and existing customers to boost client retention.
- Operated cash registers with accuracy and processed cash and card transactions.
- Carried out active selling from initial customer greeting.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Successfully delivered on tasks within tight deadlines.
Bar staff member
02 academy
Newcastle Upon Tyne , Tyne and Wear
09.2019 - 03.2020
- Handled and moved supplies between stores and bars for restocking and storage.
- Completed end-of-day cleanup to reset bar for next day.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Master of Science - Health Psychology
University of Northumbria At Newcastle
09.2022 - 09.2023
Bachelor of Science - Psychology (Clinical)
University of Northumbria At Newcastle
Newcastle upon Tyne 09.2019 - 06.2022
A-Levels -
Newcastle Sixth Form College
09.2017 - 05.2019
GCSEs -
Newcastle Sixth Form College
09.2016 - 07.2017
GCSEs -
Newcastle Bridges School
01.2015 - 05.2016
Skills
- Stock management
- Employee management
- Sales monitoring
- Shop floor management
- Knowledge of multiple different software
- Confident communicator
- Legal database navigation
- Case Management
- Document review
- Witness statement drafting
- Specialty in banking litigation law
- Lenders agreements
- Client liaison
- Litigation support
- Document preparation
Timeline
Banking litigation Paralegal
Aberdein Considine
05.2024 - Current
Retail supervisor
Ernest Jones
09.2023 - 05.2024
Master of Science - Health Psychology
University of Northumbria At Newcastle
09.2022 - 09.2023
Retail sales associate
Ernest Jones
03.2021 - 09.2023
Bar staff member
02 academy
09.2019 - 03.2020
Bachelor of Science - Psychology (Clinical)
University of Northumbria At Newcastle
09.2019 - 06.2022
A-Levels -
Newcastle Sixth Form College
09.2017 - 05.2019
GCSEs -
Newcastle Sixth Form College
09.2016 - 07.2017
GCSEs -
Newcastle Bridges School
01.2015 - 05.2016
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