- Travelling
- Investing Club Participation
- Reasoning
- Internet Browsing
Payyavula Sivani
Liverpool,UK
Summary
Results-driven Senior Specialist with expertise in process optimisation, stakeholder engagement, and client relationship management. Utilises financial analysis, ERP systems, and continuous improvement methodologies to implement innovative strategies and enhance team performance. Leverages Six Sigma principles and project management tools to deliver measurable outcomes, driving organisational growth and success.
Overview
3
3
years of professional experience
Work History
Senior Specialist
Ensemble Health Partners
Hyderabad, India
09.2025 - 03.2026
- Identified improvement areas and supported strategy implementation to achieve targets.
- Assisted teams in implementing quality-oriented approaches to drive operational goals.
- Collaborated with team members to achieve targeted results through effective teamwork.
- Cultivated strong working relationships with clients by delivering exceptional customer service and proactive communication efforts.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
Process Executive
Omega Healthcare
Bangalore, India
03.2024 - 04.2025
- Analysed accounts receivable data to pinpoint underpayment reasons and leading denial causes, documenting relevant codes for resolutions.
- Supported provider-related contractual adjustments and write-off projects to enhance compliance and accuracy.
- Maintained client software documentation to facilitate timely submissions to insurance companies and provided a clear audit trail for future audits.
- Conducted pre-call analysis by contacting payers or using IVR or web portal services.
- Recorded after-call actions and performed post-call analysis for claim follow-up.
- Addressed inquiries, requests, and complaints through calls to resolve customer inquiries at first point of contact.
- Delivered accurate product/service information to customers by researching available documentation, including authorisation nursing notes and medical records, prior to calls.
- Developed excellent working knowledge of industry trends and improvements in processes.
Academic Coordinator
Aakash Educational Services Limited
Vijayawada, India
09.2022 - 01.2024
- Supported development of student support programmes to improve academic success.
- Reviewed student performance data to pinpoint areas needing academic intervention.
- Coordinated academic schedules to optimise resource allocation across departments.
- Aligned programme schedules with student learning demands to enhance programme delivery.
- Implemented behaviour management strategies to create a conducive learning environment.
- Developed behaviour management strategies that foster productive learning environments.
- Conducted lesson observations to evaluate teaching performance and deliver constructive feedback.
- Monitored expenses and resource utilisation to ensure budgetary compliance.
- Ensured maintenance of accurate financial records for institutional solvency.
Education
Integrated MBA - Finance
Jawaharlal Nehru Technological University
Vijayawada, India05-2024
MSC - Fintech with Business Analytics
University of Chester
ChesterSkills
- Financial analytical skills
- Financial statement comprehension
- Invoice processing expertise
- Financial data entry skills
- Budgeting and tracking
- Expertise in ERP systems
- Data analysis techniques
- Process optimisation
- Project management software proficiency
- Tableau software capabilities
- Risk assessment
- Six Sigma skills
- Requirements gathering
- Microsoft Office Suite proficiency
- Collaborative teamwork skills
- Team leadership
- Stakeholder engagement
- Stakeholder relationship expertise
- Client relationship expertise
- Client communication skills
- Problem-solving abilities
- Operational excellence
- User acceptance testing knowledge
Interests
Timeline
Senior Specialist
Ensemble Health Partners
09.2025 - 03.2026
Process Executive
Omega Healthcare
03.2024 - 04.2025
Academic Coordinator
Aakash Educational Services Limited
09.2022 - 01.2024
Integrated MBA - Finance
Jawaharlal Nehru Technological University
MSC - Fintech with Business Analytics
University of Chester