Sé (Shay) Kelly
BELFAST,Antrim and Newtownabbey
Summary
I'm a dedicated professional with a strong focus on providing excellent customer service.
I'm known for being friendly, courteous, and well-mannered.
I demonstrate trustworthiness and eagerness to learn.
I'm skilled in cash handling, card payment processing, and computer use.
I am motivated and disciplined with a strong interest in Public Services and a future with the NIFRS.
I am looking to apply my focus on teamwork and my ability to stay calm under pressure.
Overview
1
1
year of professional experience
Work history
Retail Cashier
The Range
Belfast, Antrim
2025.05 - Current
- Accurately count change back to customers after transactions.
- Confident in use of company's POS system for efficient checkouts.
- Work with team members to meet store goals.
- Resolved customer complaints with effective communication skills.
- Established rapport with customers through friendly interaction, fostering loyalty.
- Administered cash drawer, demonstrating strong financial responsibility.
- Maintained clean and orderly till area, ensuring smooth operations.
- Supported colleagues during peak hours, boosting staff morale and productivity.
- Handled high-pressure situations calmly whilst serving a large number of customers during holiday season.
- Enhanced customer service by efficiently processing transactions and addressing queries.
- Took part in regular training programmes to enhance knowledge base and skills set.
- Helped maintain shop floor presentation standards by restocking shelves when needed.
- Facilitated fast and accurate scanning of products, improving transaction speed.
- Handled large volumes of cash securely, preventing loss or theft.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Kept checkouts areas and general store clean and orderly.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints and answered queries about store products.
- Delivered outstanding customer care with proactive sales and listening skills.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Assisted customers to locate obscure items on shop floor.
- Checked notes carefully to spot counterfeit currency.
- Reduced customer wait times through optimised checkout processes.
- Helped customers to pack away shopping for improved customer experience.
- Engaged in pleasant chit chat for friendly and personalised service.
- Made sure baskets, bags and trolleys were available for customers and didn't obstruct aisles or entrances.
- Counted change correctly and issued customer receipts.
- Wrapped and bagged purchases for customers to easily carry items without damage.
- Recommended products and services to customers based on requirements.
- Helped customers make product and service selections among range of options.
- Scanned products at high tempo to quickly process customer transactions.
- Handled currency payments, secured funds in register and prepared deposits at end of day.
Education
A-Levels - Esports Gaming
Belfast Metropolitan College
Belfast 2026.09 -
GCSEs - Maths
Belfast Metropolitan College
BelfastGCSEs - Maths
Malone College
BelfastSkills
Providing excellent customer service by being:
- Friendly
- Courteous
- Well-mannered
- Helpful
- Good listener
Being a good employee by being:
- Trustworthy
- Eager to learn
- Able to work as part of a team and use own initiative
- Calm and patient
- Skilled in staying calm in stressful situations
- Skilled in keeping people calm in stressful situations
- Skilled in cash handling and card payment processing
- Skilled in using computers
Affiliations
- Outdoor activities e.g. hiking and exploring
- Gaming as a PvE player/single-player enthusiast
- I am currently working toward a long-term goal of joining the NIFRS. To prepare, I maintain a high level of physical fitness and developing the quick problem-solving skills needed for emergency response.
Timeline
A-Levels - Esports Gaming
Belfast Metropolitan College
2026.09 -
Retail Cashier
The Range
2025.05 - Current
GCSEs - Maths
Belfast Metropolitan College
GCSEs - Maths
Malone College