Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Srividya Gaddam

London,United Kingdom

Summary

Pharmacy professional with extensive expertise in pharmacy software, controlled substance handling, and Over-The-Counter advice. Demonstrates a tailored communication style and sensitivity to patient needs, ensuring adherence to pharmacy ethics and good manufacturing practices. Proven ability to multitask under pressure, manage inventory control, and maintain confidentiality assurance. Skilled in prescription dispensing, record-keeping, and effective communication. Career goal: To leverage strategic planning and project management skills in advancing pharmaceutical care excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Pharmacy dispensing and counter assistant

Green light pharmacy
London, United kingdom
10.2024 - 01.2025
  • Processed card payments securely to prevent fraudulent activities.
  • Checked out customers rapidly to reduce queue length.
  • Resolved customer complaints professionally to maintain brand reputation.
  • Demonstrated product knowledge for informed customer recommendations.
  • Managed till accurately, avoiding cash discrepancies at end of shift.
  • Assisted in inventory management for optimal stock levels.
  • Utilised cash register efficiently, ensuring accurate billing.
  • Facilitated smooth checkout process to ensure customer satisfaction.
  • Improved customer satisfaction by providing prompt, friendly service.
  • Participated in loss prevention efforts, contributing to overall store security.
  • Balanced cash drawer daily, ensuring financial accuracy.
  • Helped customers locate products around the store enhancing shopping experience.
  • Collaborated well with counting teams for improved speed and productivity.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Continuously maintained up-to-date product knowledge to offer sound, professional customer advice.
  • Recorded daily transaction information using POS systems, enabling stock success monitoring.
  • Mentored new team members on customer service and POS operation.
  • Effectively used POS systems to scan, record and process precise customer transactions.
  • Collaborated with store managers to ascertain daily KPIs, using innate sales abilities to consistently achieve personal goals.
  • Respond to information requests from organisations and members of public.
  • Examined machinery and collected reports of workplace accidents.
  • Tracked market prices and compared business service costs against standards.
  • Supported the pharmacist with daily tasks, resulting in a more efficient working environment.
  • Maintained cleanliness within the pharmacy, providing a safe environment for staff and customers alike.
  • Maintained high standard of patient care by accurately dispensing prescribed medications.
  • Regularly checked expiry dates on medicine stocks to prevent selling out-of-date products.
  • Assisted customers with queries regarding prescriptions, enhancing overall customer satisfaction.
  • Assisted in the ordering process for medical supplies enhancing inventory management.
  • Processed prescriptions efficiently, ensuring all documentation was accurate and complete.
  • Ensured compliance with pharmaceutical legislation, maintaining professional standards at all times.
  • Provided relevant health advice to customers, promoting healthy living awareness.
  • Liaised with healthcare professionals to ensure accurate prescription handling and delivery.
  • Dispensed both over-the-counter and prescription-only medicines under Pharmacist supervision for improved service delivery.
  • Dealt with GP surgeries and other healthcare providers to facilitate seamless patient care.
  • Participated in regular audits resulting in thorough checks of processes and procedures.
  • Delivered excellent customer service through knowledgeable advice on over-the-counter medicines.
  • Handled sensitive data responsibly adhering to GDPR guidelines at all times.
  • Maintained patient confidentiality while handling sensitive medical information.
  • Answered questions and offered advice to inform patients regarding prescription orders.
  • Processed repeat prescription requests for large patient base.
  • Followed legal and professional standards, maintaining best possible compliance with applicable regulations.
  • Counted pills, labeled bottles and compounded medications before dispensing prescriptions.
  • Offered best-possible medical advice to customers to improve health conditions.
  • Monitored inventory and purchased orders to maintain consistent stock.
  • Priced and labelled medications with high accuracy.
  • Stored and rotated stock while upholding pharmacy policies.
  • Endorsed high-volume prescription forms.
  • Provided bespoke service to patients, accurately meeting healthcare needs and promoting loyalty.
  • Minimised wastage by tracking stock dates.
  • Clarified unclear dosage instructions with authorising doctors.
  • Conducted medication reviews to ensure patient safety and adherence.
  • Educated patients about correct medication dosage and storage.
  • Stored medication according to specific temperature instructions.
  • Labelled medication with dose and administration guidance.
  • Kept up-to-date prescription records for reliable reference.
  • Stayed up-to-date on NHS payment and exemption rules.
  • Maintained detailed prescription files for compliance and traceability purposes.

Cashier

Eastern fine foods
London, United Kingdom
04.2024 - 06.2024
  • Packaged customer items carefully, ensuing merchandise safety.
  • Used Point of Sale system efficiently, speeding up transactions.
  • Took initiative in restocking shelves during downtime, enhancing product availability.
  • Communicated product information to customers, driving informed purchases.
  • Resolved customer complaints professionally leading to higher retention rates.
  • Processed payments swiftly for improved customer experience.
  • Demonstrated patience while dealing with difficult customers, maintaining professionalism.
  • Assisted customers with enquiries to enhance their shopping experience.
  • Balanced till at end of day, maintaining accurate records.
  • Handled returns and exchanges following company policies, resulting in satisfied customers.
  • Managed queue effectively during peak hours for seamless checkout process.
  • Maintained clean and organised workspace to ensure efficient service.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped meet business needs by working extra shifts.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Engaged in pleasant chit chat for friendly and personalised service.
  • Scanned products quickly, memorising codes and prices for unmarked products.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Advised alternative products to meet specific preferences or budgetary needs.
  • Made sure baskets, bags and trolleys were available for customers and didn't obstruct aisles or entrances.
  • Counted change correctly and issued customer receipts.
  • Wrapped and bagged purchases for customers to easily carry items without damage.
  • Checked customer ID when selling age-restricted items, following store policy.
  • Redeemed stamps and vouchers against transactions.

Customer service assistant

Americano fusion limited
London, United Kingdom
02.2024 - 04.2024
  • Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
  • Streamlined processes through efficient record keeping.
  • Ensured smooth running of operations with timely preparation of reports.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Collaborated with sales team to maximise product visibility and sales.
  • Performed administrative duties contributing towards smooth store operations.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Contributed towards achieving store targets whilst ensuring adherence to service standards.
  • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Applied conflict management to stressed and concerned customers.
  • Shared informational brochures and details about policies to help guests make decisions.

Pharmacy dispensing assistant

Vishnu priya medical agency
kodada, india
08.2022 - 09.2023
  • Managed sensitive information discreetly, respecting patients' rights to confidentiality.
  • Demonstrated commitment to continuous learning, staying updated with latest pharmaceutical industry changes and guidelines.
  • Assisted customers with over-the-counter product selection based on their needs or symptoms, increasing customer satisfaction.
  • Enhanced patient understanding of medication side effects through clear explanation, reducing potential health risks.
  • Achieved customer satisfaction by providing exceptional service and advice on medication usage.
  • Provided vital support to pharmacists, enhancing overall operational efficiency.
  • Assisted in the accurate dispensation of prescription medications by closely following pharmacists' instructions.
  • Maintained high standards of cleanliness within pharmacy for a safe and hygienic working environment.
  • Streamlined dispensary operations by maintaining an organised workspace, promoting productivity amongst team members.
  • Processed prescriptions accurately for improved patient care.
  • Prepared Monitored Dosage Systems (MDSs) to simplify dose management for patients with multiple prescribed medications.
  • Selected prescription items by following Standard Operating Procedures (SOPs) and legal regulations.
  • Answered telephones and provided information about order status, shop hours and pharmacy procedures.
  • Selected, labelled and dispensed prescriptions accurately, in line with standard operating procedures.
  • Stored medicines in appropriate temperature-controlled conditions to maintain quality.
  • Consulted senior pharmacy staff for additional advice on complex patient health queries.
  • Retained pharmacy stock knowledge to provide helpful customer advice.
  • Worked under guidance of pharmacist to prepare compounds and dispense medications.
  • Cleaned equipment and containers between use to avoid cross-contamination.
  • Educated patients in monitoring and maintaining good health.
  • Instructed on correct use of prescribed medications and warned of potential interactions or contraindications.
  • Consulted patients on current conditions and provided treatment advice.

Junior drug safety associate

Qinecsa solutions private limited
Mysore, Karnataka, India
05.2021 - 08.2022
  • Improved efficiency by streamlining office processes.
  • Worked on special projects as assigned leading to successful completion before deadlines.
  • Took minutes at board meetings to keep accurate records.
  • Handled telephonic communications, enhanced external relations.
  • Supported senior staff members during busy periods resulting in efficient workflow.
  • Managed multiple tasks simultaneously for increased productivity.
  • Liaised with clients to enhance business relationships.
  • Handled administrative duties, improved operational efficiency.
  • Assisted colleagues for better team collaboration.
  • Presented findings at company meetings ensuring everyone was kept informed about departmental updates.
  • Organised files to increase ease of access.
  • Updated client database to ensure up-to-date information.
  • Maintained confidentiality with sensitive company information.
  • Coordinated meetings, ensured smooth operation of daily activities.
  • Completed assigned tasks quickly and accurately, using strong time management and task prioritisation.
  • Monitored KPIs and reported on performance to address corrective action needs.
  • Researched industry trends and innovations, keeping firm grasp on emerging technology and best practices.
  • Applied tactful communication and personable demeanour to build positive rapport across all enterprise levels.
  • Kept files organised and up-to-date for accurate record-keeping purposes.
  • Scheduled meetings, conferences and appointments.
  • Coordinated events by managing budget, logistics and event support.
  • Documented conferences, meetings and appointments with verbatim reports.

Education

Bachelor of pharmacy - Biological science

Anurag pharmacy college
kodada, india
08/2016 - 07/2020

NVQ Level 2 - BIPC

Suguna junior college
Kodada/india
08/2014 - 03/2016

A-Levels -

Sri chaitanya high school
Kodada/India
07/2013 - 03/2014

Skills

  • Pharmacy software expertise
  • Controlled substance handling
  • Over-The-Counter advice
  • Tailored communication style
  • Sensitivity to patient needs
  • Good manufacturing practice understanding
  • Pharmacy ethics adherence
  • Multitasking under pressure
  • Medical equipment use
  • Patient consultation
  • Adaptability to changing guidelines
  • Ordering and stocktaking
  • Confidentiality assurance
  • Prescription dispensing
  • Record-keeping
  • Communication clarity
  • Product knowledge
  • Attention to Detail
  • POS Systems
  • Strategic planning
  • Project Management
  • Inventory control
  • Quality Assurance
  • Medical terminology
  • Microsoft Office Suite
  • Database management
  • Pharmacovigilance
  • Customer service orientation
  • Stress tolerance
  • Effective communication

Affiliations

  • Travelling
  • Cooking
  • Exploring new things
  • Reading books and playing games

Certification

Registered Pharmacist under "Telangana state pharmacy council".

Advanced Program in Clinical Research & Management: Pharmacovigilance, in Clinosol Research Hyderabad, India.


Languages

English
Proficient (C2)
Hindi
Advanced
Telugu
Proficient (C2)

Timeline

Pharmacy dispensing and counter assistant

Green light pharmacy
10.2024 - 01.2025

Cashier

Eastern fine foods
04.2024 - 06.2024

Customer service assistant

Americano fusion limited
02.2024 - 04.2024

Pharmacy dispensing assistant

Vishnu priya medical agency
08.2022 - 09.2023

Junior drug safety associate

Qinecsa solutions private limited
05.2021 - 08.2022

Bachelor of pharmacy - Biological science

Anurag pharmacy college
08/2016 - 07/2020

NVQ Level 2 - BIPC

Suguna junior college
08/2014 - 03/2016

A-Levels -

Sri chaitanya high school
07/2013 - 03/2014

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Srividya Gaddam