Sri Ramya Kuchi
Newcastle upon Tyne,unitedkingdom
Summary
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
5
5
years of professional experience
Work history
Customer Service Advisor
Lasani grill (part-time)
Newcastle upon Tyne
2021.03 - Current
- Serving customers, in store, inbound calls, outbound calls, till operator, monitoring stock levels, checking in deliveries
- Handled in-person, email and mailed correspondence.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with varying questions using product knowledge and service expertise.
- Participated in staff meetings to discuss new developments.
- Implemented customer follow up to uphold service standards.
Human Resources Specialist
CGI
2019.07 - 2021.10
- Assisted in recruiting both hourly and salaried roles by messaging 220+ prospective employees on LinkedIn and through email
- Acted as a resource for employees on benefits programs, wellness programs, and company policies
- Advised and counselled on company rules, policies, procedures, and corrective actions to maintain employee consistency
- Sourced candidates using LinkedIn Recruiter for technical roles, including back-end software engineering and data engineering roles, leading to 19 full-hires
- Communicated with candidates across each step of the application process and updated the status of each candidate
- Scheduled 80+ interviews with prospective candidates and coordinated meetings between HR staff and administration
- Drafted weekly communication between the HR department and employees
- Implemented improved onboarding and orientation procedures to help new hires acclimate to company culture.
- Worked with senior management and HR department to suggest most suitable applicants for each role.
Education
Master's degree - Business and Management
University of Northumbria at Newcastle
2021.01 - 6 2023
Bachelor's degree - Computer Science
Sree Venkateshwara college of engineering
2013.06 - 10 2021
Certificate of higher education - Maths, physic, and Chemistry (MPC)
Sri Chaitanya junior college
2011.06 - 6 2013
General Certificate of Secondary Education - Secondary education
Sri Chaitanya children Academy
2011.03 -
Skills
- Recruitment and staffing
- HRIS Technologies
- Employee relations
- Performance management
- Training and development
- Compliance
- Policy development and implementation
- Diversity and inclusion
- Employee data management
- Succession planning
- Excellent communication and interpersonal skills
- Employee Retention
- Communication Skills
- Master’s in Business and Management
Custom
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Timeline
Customer Service Advisor
Lasani grill (part-time)
2021.03 - Current
Master's degree - Business and Management
University of Northumbria at Newcastle
2021.01 - 6 2023
Human Resources Specialist
CGI
2019.07 - 2021.10
Bachelor's degree - Computer Science
Sree Venkateshwara college of engineering
2013.06 - 10 2021
Certificate of higher education - Maths, physic, and Chemistry (MPC)
Sri Chaitanya junior college
2011.06 - 6 2013
General Certificate of Secondary Education - Secondary education
Sri Chaitanya children Academy
2011.03 -