SRIRAJ SRI RAMOJI
Hounslow,City of London
Summary
Customer service professional with specialization in passenger assistance and transaction management. Proficient in Microsoft Office Suite, emphasizing customer engagement and onboarding. Experienced in supporting individuals with special requirements, ensuring safety and compliance with airport procedures. Recognized for effective problem resolution and maintaining composure during disruptions, focused on enhancing customer experiences.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Customer Service Assistant / Passenger Support
Aviserv Limited
Heathrow airport, London
03.2024 - 01.2026
- Assisting passengers in navigating airport facilities and resolving inquiries promptly.
- Coordinating with team members to ensure timely resolution of passenger requests and Communicate with Supervisors and Control Teams to record Passenger details.
- Delivered information on flight schedules and boarding procedures to improve passenger experience.
- Support and Escort Passengers through OSS to there respective Terminals maintaining Company Standards.
Office administrator
Vamshi Krishna
Armoor, Telangana, India
06.2020 - 11.2023
- Supported management by preparing reports, memos, financial statements and other documentations for meetings and presentations.
- Used Microsoft Office tools for analysis and communication.
Education
Master of Science - Mathematics
Telangana University
Dichpally, India 06.2019 - 05.2022
Bachelor of Science - MSCs
Girraj Degree College
Nizamabad, India 06.2015 - 05.2018
Skills
- Passenger assistance and customer service
- Customer advising
- Transaction management
- Customer onboarding
- Empathy and patience
- Problem resolution during disruptions
- Microsoft office suite proficiency
- Customer engagement
Timeline
Customer Service Assistant / Passenger Support
Aviserv Limited
03.2024 - 01.2026
Office administrator
Vamshi Krishna
06.2020 - 11.2023
Master of Science - Mathematics
Telangana University
06.2019 - 05.2022
Bachelor of Science - MSCs
Girraj Degree College
06.2015 - 05.2018