Summary
Overview
Work History
Education
Skills
Timeline
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Sri Priya Pasham

120 James Street, Preston

Summary

Dynamic IT Technical Support Specialist and Customer Service Executive with a proven track record at Sitel and NCO Group. Excelled in streamlining IT processes, enhancing customer satisfaction, and employing creativity in problem-solving. Skilled in SQL, with exceptional interpersonal abilities, demonstrating rapid learning and efficiency in challenging environments.

Overview

2
2
years of professional experience

Work History

Customer Service Executive

Sitel
11.2022 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone and Email.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.

IT Technical Support Specialist

NCO Group
02.2022 - 10.2022
  • Streamlined IT processes for increased efficiency and reduced downtime.
  • Assisted in the selection and deployment of enterprise-wide applications that met business requirements while minimizing cost and complexity.
  • Used ticketing systems to manage and process support actions and requests.
  • Monitored systems in operation and quickly troubleshot errors.
  • Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
  • Employed remote support tools effectively for efficient troubleshooting of offsite issues.

Education

Master of Science - Computer Science And Programming

University Of Central Lancashire
Preston, United Kingdom
01.2022

Skills

    Creativity and problem solving skills-

  • Experience in using Defect Reporting and Tracking using the tool Bugzilla
  • Hands-on Experience in writing, executing SQL statement for DP validations
  • Experience in working with the team and maintain the flow
  • knowledge in the Software Development Life Cycle, Software Testing Life Cycle and Bug Life Cycle working in the testing methodology called Agile Scrum
  • Have been involved in system study, design, development, implementation, deployment stages of the project using Testing concepts

    • Interpersonal skills-

  • Excellent in following strong work ethics
  • Demonstrated ability to succeed and learn quickly in a challenging environment
  • Good individual contributor and a very good team player
  • Interested to organize and participate in cultural events like dance and sports events in and out the campus

    • Tools and Courses-

  • Operating system- Ability to handle Windows XP, Vista, 7, 10, Linux and IOS operating systems
  • Software Languages- Experienced in writing scripts in the languages C, C
  • Internet tools - Capability to understand the internet tools HTML5, CSS, JavaScript, Bootstrap
  • Basics- MySQL, PHP

Timeline

Customer Service Executive

Sitel
11.2022 - Current

IT Technical Support Specialist

NCO Group
02.2022 - 10.2022

Master of Science - Computer Science And Programming

University Of Central Lancashire

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Sri Priya Pasham