Proactive and reliable professional with 6+ years’ experience in product data management and customer-facing roles. Currently pursuing an MSc in Management, with hands-on experience in cross-functional coordination, admin support, inventory, and team supervision. Organisational, and problem-solving skills, with a keen eye for detail and a commitment to delivering excellent service in fast-paced environments.
June 2022 to Jan 2024
- Assisted restaurant manager with scheduling, shift planning, and daily operations
- Handled customer bookings, check-ins, emails, and payment-related queries
- Supervised team performance and ensured high standards of food service and presentation
- Managed guest relations and collaborated with kitchen staff to meet service demands
May 2024 to Present
- Assisting with drive-thru operations
- Delivering positive customer service
- Resolving customer complaints efficiently
June 2015 to March 2021
- Supported product management through data entry, taxonomy mapping, and sourcing
- Ensured accuracy of product information
- maintain up-to-date product databases
- Reviewed digital assets, content quality, and categorisation for online platforms
- Quality Review of Product Content Components, Digital Assets and Images for AD Unilog eContent Website
-Data Enrichment
-Taxonomy Mapping
-Schema Building
-Data Cleansing
-Customer Service & Complaint Handling
-Shift Scheduling & Supervision
-Attention to Detail