Srinivas Harikrishnan
Southampton,UK
Summary
Delivery Manager with 21+ years of IT leadership driving technology transformation, Agile adoption, and enterprise-scale programs across banking, financial services, consulting, and research. Known for delivering large-scale platform modernizations, cloud migrations, and data-driven solutions that improved efficiency and reduced costs. Experienced in leading global teams, implementing DevOps, Scrum, and SAFe to accelerate delivery cycles, and using AI/ML for ticket analysis and service optimization, resulting in measurable business impact and innovation.
Overview
22
22
years of professional experience
Work history
Service Delivery Manager
EBRD
London
01.2021 - 09.2025
- Built a high performance team across technologies.
- Moved multiple steams from Transition phase to Steady state.
- Single point of contact for multiple streams- BI, Middleware, Appian, Livelink and Web applications.
- Generated over 100 reports and dashboard in service now to provide insights to the stakeholders, management and Team.
- Managing stakeholders across the Globe.
- Enhanced systems through Architectural changes, data optimization and automation techniques.
- Service improvements through Data visualization and identifying the patterns.
- Effectively handled the Team size of~50 with specialized dashboards and Data visualization.
- Optimized Team performance and improved productivity through quantitative project management.
Migration Manager and Architect
Quilter
Southampton
02.2018 - 01.2021
- Company Overview: The Quilter Platform Transformation Programme is a strategic initiative to transform their Business from old platform to cloud based latest platform to leverage the greater business opportunity.
- Data analyst and Technical manager for Data migration and online authentication platform transformation.
- Data analysis in both OLTP and OLAP systems.
- Migrating authentication data to new cloud base active directory which involved decryption and encryption of sensitive data.
- Instrumental in Document migration and meta data management.
- Managed Performance testing and engineering for both PTP Authentication and CSD Workflow applications.
- The Quilter Platform Transformation Programme is a strategic initiative to transform their Business from old platform to cloud based latest platform to leverage the greater business opportunity.
Data Scientist and Cloud Architect
Kantar
London
05.2017 - 01.2018
- Company Overview: Connected Life is the definitive guide to how connectivity is reshaping consumers, connections, content and commerce.
- Processed Columnar Dataset for over 50 reports in PowerBI and SSRS.
- Techno functional Manager.
- Build reports in Power BI and SSRS.
- Platform setup in Azure.
- Azure Active directory Administrator.
- Connected Life is the definitive guide to how connectivity is reshaping consumers, connections, content and commerce.
Big Data Architect
Lloyds Banks
Manchester
03.2015 - 05.2017
- Migrated 50 TB of data from Teradata to HDFS
- Developed the data model in hive and hive over hbase
- Designed and developed E2E data flow starting from source database such as Teradata/DB2 to target data model in hive and Hbase which includes denormalisation of 327 source table to big data on a 124TB data node cluster in Hortonworks data platform HDP
- Managed entire development that included batch processing and historical data load
- Designed and developed hive and hbase scripts for processing date from source to HDFS data lake
- Performances tuning in hive through tez, vectorized execution, ORC, hive hints and bucketmapjoins
- Transferred data from HDFS to HBASE using ImportTSV and HiveOverHbase
- Earlier worked on POC which was instrumental in transforming to project
- Automation and orchestration through Unix
- POC for scheduling jobs in TWS
- Configuration controller using GIT and Gerrit
Data & Analytics Training and CoE team member
HCLTech
08.2014 - 03.2015
- Company Overview: Part of the Data & Analytics Training and CoE team, responsible for enabling enterprise-wide adoption of emerging technologies.
- Conducted Proof of Concepts (POCs) to evaluate and validate new tools and platforms in Big Data (Hadoop), BI (Power BI, QlikView), and Data Visualization.
- Designed and delivered training modules to upskill teams in modern D&A technologies, ensuring consistent practices across delivery units.
- Obtained certifications in Big Data Hadoop, Power BI, and QlikView, strengthening expertise in enterprise data engineering and analytics.
- Contributed to defining best practices and reusable assets, helping establish the foundation for data-driven delivery and transformation projects.
- Part of the Data & Analytics Training and CoE team, responsible for enabling enterprise-wide adoption of emerging technologies.
Project Lead
Old Mutual
Southampton/Chennai
10.2006 - 07.2014
- Oversaw delivery and support of multiple pension applications, managing stakeholders, ensuring SLAs, and driving continuous service improvements.
- Led project teams to ensure successful delivery of strategic initiatives.
Developer
Caritor Pvt Ltd (Currently known as NTTdata)
12.2003 - 10.2006
- Developed and maintained enterprise applications for multiple US clients including Honeywell, Nacco, and Staples, delivering business-critical solutions and supporting global operations.
Education
Bachelors in Engineering - Electronics and Communications
University of Madras
India 04.2001 -
Skills
Delivery & Program Management – Service Delivery, Agile Transformation, Platform Modernization, Cloud Migration, Security Projects
Agile & Hybrid Frameworks – Kanban (small/medium change), Waterfall, Iteration, Scrum & SAFe (enterprise-scale), DevOps, DevSecOps
Data & AI – Big Data Architecture, Data Science, OLTP/OLAP Systems, Predictive AI (ticket analysis & forecasting), Generative AI (hackathon ideation)
Cloud & Infrastructure – Azure, IaaS to Cloud Transformation, Microsoft Fabric, Web Platform Transformation, Kubernetes Migration solution
Leadership & Governance – Stakeholder Engagement, Risk & Dependency Management, Agile Scaling, Financial & Delivery Governance
Tools & Reporting – ServiceNow Dashboards, BI (Power BI, SSRS), Automation & Data Visualization
Top Projects Delivered
Service Delivery & Agile Transformation – EBRD (2021–Present) : Delivered steady-state operations across BI, Middleware, Appian, Livelink, and Web applications. Introduced Predictive AI-driven ticket analysis and 100+ ServiceNow dashboards, enabling proactive risk management, forecasting, and improved service stability.
Solutioning & RFP Involvement (2023–2024 ) : Contributed to Microsoft Fabric transformation and Web Platform modernization proposals, defining architecture options and delivery models. Additionally, proposed Appian application migration to Kubernetes containers or cloud platform for scalability and resilience. While few proposals were not awarded, transitioned into managing support activities for these platforms, ensuring stability and service improvements.
Platform & Cloud Migration – Quilter Financial Services (2018–2021) : Delivered the Platform Transformation Programme, migrating legacy authentication and document management systems to a new cloud-based platform. Managed OLTP and OLAP data analysis, encryption/decryption for sensitive data, and performance engineering — enabling a successful enterprise-wide migration with minimal disruption.
Data Science & Cloud Enablement – Kantar (2017–2018) : Designed and deployed analytics solutions for the Connected Life program, building over 50 reports in Power BI/SSRS. Led platform setup in Azure, managed Active Directory integration, and combined data science and reporting to generate strategic consumer insights.
Big Data Migration & Architecture – Lloyds Bank (2015–2017) : Architected and executed the migration of 50TB of data from Teradata to HDFS in a Hortonworks HDP environment. Designed an end-to-end data pipeline across 327 source tables, optimized Hive/HBase models, and implemented performance tuning, orchestration, and automation — transforming a POC into a full-scale production system.
Timeline
Service Delivery Manager
EBRD
01.2021 - 09.2025
Migration Manager and Architect
Quilter
02.2018 - 01.2021
Data Scientist and Cloud Architect
Kantar
05.2017 - 01.2018
Big Data Architect
Lloyds Banks
03.2015 - 05.2017
Data & Analytics Training and CoE team member
HCLTech
08.2014 - 03.2015
Project Lead
Old Mutual
10.2006 - 07.2014
Developer
Caritor Pvt Ltd (Currently known as NTTdata)
12.2003 - 10.2006
Bachelors in Engineering - Electronics and Communications
University of Madras
04.2001 -
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