SRILATHA YERRA
Coventry,COV
Summary
Dynamic receptionist with proven expertise at Wipro Technologies, excelling in organization and customer relations. Enhanced visitor experiences through efficient appointment scheduling and streamlined communication. Recognized for implementing process improvements that significantly reduced response times, showcasing strong time management and data entry skills. Committed to delivering exceptional administrative support.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
5
5
years of professional experience
Work History
Receptionist
Wipro Technologies
10.2018 - 08.2023
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling
- Answered multi-line phone system, directing calls to appropriate departments efficiently
- Maintained organized filing system for client records and office documents
- Coordinated inter-departmental communication, facilitating timely information exchange
- Assisted in onboarding new employees by preparing welcome materials and conducting facility tours
- Implemented process improvements to enhance customer service response times
Education
Master of Science - Engineering Management
Coventry University
Coventry09-2023
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
- Data inputting
- Office administration
- File management
- Administrative support
- Greeting and seating clients
- Mail handling
- Schedule management
- Multi-line telephone operation
- Document management
- Clerical support
- Typing speed
- Documentation and reporting
- Calendar management
- Office management
- Multi-line telephone systems
- Service-oriented mindset
Timeline
Receptionist
Wipro Technologies
10.2018 - 08.2023
Master of Science - Engineering Management
Coventry University
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