Senior Executive
Nextbillion Technology Private Limited (GROWW)
9 2019 - 12.2021
- Report building and Customer relations
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Assisted in the development of training materials for new hires, improving overall team competency levels.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
