Srija Das

• Delivered status reports to stakeholders for implemented activities, budgeting and planning purposes.
• Achieved desired results by monitoring project progress, anticipating potential bottlenecks and implementing preventative action.
• Led project scope development with estimates, budgets and schedules to plan successful projects.
• Built strong relations with subcontractors and vendors to optimise scope and ensure timely completion.
• Controlled expenses by improving resource allocation, resulting in improved efficiency and cost-control.
• Mentored and motivated team members to support business objective delivery.
• Conducted staff interviews to collect data and personal feedback directly from employees.
• Produced comprehensive management reports across IT systems for continued analysis and evaluation.
• Communicated complex IT concepts to technical and non-technical audiences for complete comprehension.
• Coordinated resources to deliver excellent business and customer services.

• Met project deadlines by managing and partnering with contractors to monitor performance.
• Audited networks and security systems to identify vulnerabilities.
• Made recommendations to improve security procedures and systems.
• Partnered with security team to identify and validate requirements governing database and networking activities.
• Performed regular maintenance and support during out-of-hours to maintain service continuity.
• Acted as first point of call for queries around deliverables and problem solving to maintain smooth running operations.
• Boosted productivity by implementing strategic process improvements.
• Delivered IT and Data services within agreed SLAs for full compliance.
• Coordinated resources to deliver excellent business and customer services.
• Scrutinised workflow charts, reports and job descriptions, suggesting beneficial changes.
• Crafted solutions to reoccurring issues by analysing root causes.
• Wrote new manuals, definitions and SOPs guiding individuals on expectations and processes.
• Collaborated with line managers to evaluate KPIs and enhance department performance.
• Ensured IT licenses were consistently managed and updated for continued company compliance.
• Worked flexibly to meet out-of-hours IT coverage and disaster recovery.

This role was a single entity driven end-to-end where I was working with client (TNT-FedEx) and Infosys to grow and enhance their business by setting up new business units (requirement analysis, elicitation and implementation, managing 15+ teams to get those implementations done)

TNT (Retail Domain) - This account is related to Logistics and transportation, i worked with end users providing access specific to their requirements across 30+ internal applications.

CareFirst BlueCross BlueShield is a health insurance provider serving 3.5 million individuals and groups in Maryland and the Washington metropolitan area - I have worked for few months in this account contributing majorly to front end development for its mobile application