Sreyams Adimuri Martin
Nelson
Summary
Dynamic professional with strong organisational and leadership skills, focused on improving team productivity and streamlining operations. Experienced in customer service and logistics coordination, with a commitment to fostering a collaborative work environment. Eager to leverage communication and problem-solving abilities in an Operations Manager position.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Customer service representative
Z Rutherford Fuel Station, Nelson
Nelson
2024.07 - Current
- Enhanced customer satisfaction by resolving operational issues promptly in fast-paced environment.
- Supported operations manager by giving actionable feedback and assisting with administrative and operational responsibilities.
- Assisted with smooth movement of goods and services from company collaborating with coworkers to customers.
- Coordinated logistics for timely delivery of goods.
- Demonstrated patience, empathy and professionalism while interacting with elderly customers, creating regular customers
Delivery Partner
Swiggy, India
Ernakulam, India
2023.06 - 2023.12
- Resolved customer complaints promptly, improving company's reputation for excellent customer service.
- Mitigated potential delivery issues by thoroughly checking orders before dispatch.
- Ensured customer satisfaction with prompt, friendly service during delivery.
- Followed traffic laws diligently to maintain safety on the road whilst making deliveries.
Student Intern
Ather PVT LTD, India
Ernakulam, India
2023.06 - 2023.06
- Prepared comprehensive reports with meticulous data analysis.
- Carried out day-to-day duties accurately and efficiently.
- Improved efficiency and productivity by acquiring new skills.
Sales Assistant
McDonald’s, India
Ernakulam, India
2023.01 - 2023.04
- Trained new staff members, fostering a supportive working environment.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Conducted daily inventory checks to manage stock levels accurately.
Education
Bachelor’s - Business Management
Chinmaya College of Arts and Science
India 2020.06 - 2023.03
Higher Secondary - Commerce
Darul Uloom
India 2018.06 - 2020.03
High School -
ACS EMHS
India 2017.06 - 2018.03
Master of Applied Management - Logistics and Supply Chain Management
NMIT Nelson
Nelson, New Zealand 2024.07 - 2025.12
Skills
Crisis resolution
Inventory control techniques
Logistics strategy implementation
Interdepartmental collaboration
Logistics management
Data analysis competency
LANGUAGES
English
Fluent
Malayalam
Fluent
Hindi
Fluent
Tamil
Fluent
Voluntary Experience
- Carried out caregiver role in India, handling daily care needs, emotional support, and person-centered care (2020- 2022)
- Worked as a COVID-19 Adults Support Volunteer in India, managing emotional reassurance, personal care support and well-being checks (2019)
- Worked as flood relief adults support volunteer in India carrying out daily needs support, care coordination, and person-centered care (2018)
Reference
Available upon request
Declaration
I hereby declare that the above-mentioned information is true to the best of my knowledge.
Timeline
Customer service representative
Z Rutherford Fuel Station, Nelson
2024.07 - Current
Master of Applied Management - Logistics and Supply Chain Management
NMIT Nelson
2024.07 - 2025.12
Delivery Partner
Swiggy, India
2023.06 - 2023.12
Student Intern
Ather PVT LTD, India
2023.06 - 2023.06
Sales Assistant
McDonald’s, India
2023.01 - 2023.04
Bachelor’s - Business Management
Chinmaya College of Arts and Science
2020.06 - 2023.03
Higher Secondary - Commerce
Darul Uloom
2018.06 - 2020.03
High School -
ACS EMHS
2017.06 - 2018.03