SREEVISHNU SAHADEVAN NAIR
LONDON,UNITED KINGDOM
Summary
High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximising customer satisfaction and brand loyalty by delivering knowledgeable and fast service. Customer-focused bar professional with conversational skills, drinks knowledge and dedication to guest safety. History of keeping bar profitable and fun place for customers. Hardworking bar team member trained in mixology, beverage pairing and money handling. Works well alone or with team to handle high volume of customers. Works well in high tempo environments to manage demand and maintain standards.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Bartender
VQ Aldgate
London, United Kindom
07.2022 - Current
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Maintained bar stocks, replenishing daily as necessary.
- Displayed products on shelves and displays to encourage purchases.
- Proposed changes to drink preparation methods to achieve different tastes.
- Addressed and escalated customer complaints to amplify guests' experience.
- Kept product shelf-life records to decrease losses from expiry.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Inspected customer identification to verify age against legal standards.
- Kept bar service areas stocked with tea, coffee and espresso.
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
Branch Head
Cell Crown
Kochi, India
08.2016 - 06.2022
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
Store Assistant
Amrita Institute Of Medical Scince
Kochi, India
01.2014 - 08.2016
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
- Promptly identified and retrieved items in stock room to maximise sales opportunities.
- Expertly handled returns and exchanges, recommending alternative items to reduce store losses.
- Completed store opening and closing, shop floor cleaning and till reconciliations.
- Attended regular training opportunities to maintain up to date product and service knowledge.
- Used queueing systems and POS till point efficiently, helping to minimise customer waiting times.
Education
Certificate of Higher Education - SSLC
NSS HSS
Manikyamangalam India 03.2010 - 03.2011
Certificate of Higher Education - Humanities
BHSS KALADY
KALADY INDIA 03.2011 - 03.2012
Bachelor of Arts - Economics
Annamalai University
Chidabaram Tamil Nadu 03.2014 - 03.2017
Skills
- Beer, wine and cocktail service
- Suggestive selling
- Cocktail list development
- Courteous
- Budget governing
- Bar snacks promotion
- Extensive wine knowledge
- Outstanding customer service
- Verbal communication
- Customer retention
- Challenge 25 policy
- Bar security
- Mixology
- Expert multitasker
- Strong communication
- Organised and reliable
- Recipe development
- Employee training
- Food service
- Safe serving knowledge
- Problem solving
- Bar cleaning and maintenance
- Hospitality expertise
- Cash control
- Till balancing
Languages
English
Fluent
Hindi
Intermediate
Tamil
Intermediate
Malayalam
Native
Timeline
Bartender
VQ Aldgate
07.2022 - Current
Branch Head
Cell Crown
08.2016 - 06.2022
Bachelor of Arts - Economics
Annamalai University
03.2014 - 03.2017
Store Assistant
Amrita Institute Of Medical Scince
01.2014 - 08.2016
Certificate of Higher Education - Humanities
BHSS KALADY
03.2011 - 03.2012
Certificate of Higher Education - SSLC
NSS HSS
03.2010 - 03.2011
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