With an analytical and inquisitive approach, I am driven by a commitment to detailed and thorough analysis. My proficiency in data- led analysis allows me to uncover insights that drive informed decision- making. With significant experience in People Tech, I excel in troubleshooting and resolution, working closely with People Teams to implement effective solutions.
Proficient in SAP SuccessFactors, I leverage its capabilities to streamline processes and enhance organizational efficiency. My expertise in Microsoft Excel and PowerPoint enables me to present data-driven insights in a clear and compelling manner, empowering stakeholders to make informed decisions.
• Responsible for day to day running of relevant People Technology Systems and to be initial liaison with software provider/BAU Partner as system administrator/expert.
• Responsible for implementing global best practice improvements across the supported People Technology Systems
• To maintain appropriate access levels for system users in line with SOX and GDPR requirements.
• Provide functional config support delivery of People Technology projects and development translating business requirements to functional requirements.
• Responsible for maintenance of workflows enabling Self-Service, allowing simple or event driven transactions to happen.
• Responsible for review, prioritisation, and resolution, or escalation if required, of all system incidents raised.
• Conduct system fixes, defects, and resolution configuration
• Deliver People Team user training within the region.
• Responsible for maintenance of job architecture (job families, roles, job codes, positions and associated organisational structures), including data migration, mapping, and quality.
• Maintain core People Team reports for use across all brands in all global markets providing accurate data in a consistent format from relevant systems.
• Enhance global data quality by completing global data quality checks against agreed KPI's and tracking via process owners and key stakeholders. Performing data cleansing and purging activities where required
• Work on the bi-annual release process, implementation, and preparation of the releases.
• Responsible for overseeing employee compensation and benefits, compensation databases (Used SAP and Workday).
• Worked on data transition from SAP toWorkday.
• Responsible for job descriptions, Requisition and role approvals, Benchmark compensation as well as annual performance reviews.
• Helped with testing of a completely new Employee Benefits Platform and reward gateway platform.
• Responsible for overseeing, managing, and administering our employees' rewards, perks, and benefits.
• Handling Motor Insurance for UK and Ireland employees and Processing motor insurance certificates
• Analyzing job description evaluations and classifications.
Conducted periodic audits, prepared, and presented reports.
• Setting up various benefits for new and existing clients.
• Helping clients with general enquiries on various benefits/Schemes (cycle to work, childcare voucher scheme, Techscheme and others)
• Generating various reports to showcase the usage of the platform for various stakeholders.
• Provided user guides, developed technical documentation, and conducted training.
• Quarterly review calls with clients based on the generated reports (performance and usage) of the benefits.
• Onboarding hired candidates, pulling job connect reports on Taleo, performing pre- employment screening.
• Access SharePoint to get on board candidates' information and send them the requirement.
• Perform basic verification and send the details to the third party for checks.
• Use of HR applications, such as Answerkey to answer employee queries, ADP, PeopleSoft, VPD, Taleo
• Maintaining HR data, configuring picklist, setting up custom reports, analyzing business rules and workflows.
• Take up inductions for new hires, explaining the complete policies and procedures of the firm.
• Resolve inquiries requiring knowledge of benefits and related HR products and services. Ensure all queries and issues raised by employees are researched and responded to within the timeframes defined.
• Having a thorough understanding of all process related information on SharePoint.
• Onboarding interns.
• Sending communications to employees regarding policy changes (country specific) after meeting with the compensation and benefits team.
• Highlight web content to improve online communication and information channels.
• Support team projects to improve service quality and timeliness.
• Trained for HRBP profile with end-to-end process for employee cycle i.e., onboarding, policies, transfers, exit formalities and off boarding.
• Provided support in all HR areas - HRIS maintenance, employee relations/conflict
• resolution, new hire orientation, employee onboarding, termination process, recruitment
• and sourcing, performance management.
• Develop reports to assist managers, HR Team and Functional Groups in managing their
• workforce
• Supporting the wider HR team with Successfactors queries and data management
• Ensured SLA of tickets and service requests were met daily.
• Worked on data accumulation for a chatbot project to help with HR queries.
• Worked for client, Qantas.
• Resolving technical issues.
• Troubleshooting by remote access.
• Solving tickets within SLA.
In-depth People Tech design & configuration
Exceptional attention to detail, ownership of tasks and deliverables
Strong interpersonal & communication skills
Data Analysis