Mohammed Shabin

• Streamlined workflow with efficient analytical strategies.
• Created comprehensive reports, aiding in strategic planning.
• Enhanced decision-making by 15% analysing complex data sets.
• Analysed complex data sets and studied impacts on business growth and operational efficiency by 25%.
• Utilised data visualisation tools to generate and deliver compelling presentations for internal an external stakeholders.
• Monitored KPIs and tracked continuous progress to evaluate efficacy of business solutions.
• Leveraged qualitative and quantitative analysis tools to assess data and report on findings.
• Delegated tasks efficiently to maximise productivity.

• ·Managed shift operations and resource allocation, ensuring business continuity and strong performance under pressure.
• Delivered exceptional customer service through front-line engagement and issue resolution achieving 95% customer satisfaction.
• Trained and supported new staff, promoting consistency in service delivery and operational standards by 25% and improving team efficiency.
• Maintained performance documentation and submitted regular operational KPIs for senior review using Excel and Power BI.

• Cultivated strong relationships with customers to drive engagement.
• Maintained high-level product knowledge for accurate advice and recommendations.
• Prioritised urgent matters with vigilant attention to detail.
• Coordinated daily workflow, prioritising competing tasks with exceptional time management and organisation skills.
• Streamlined retail processes with efficient organisation skills, leading to improved workflow.
• Used expert communication and organisation skills to liaise between cross-functional teams, facilitating overall success.
• Maintained regulatory compliance with diligent record keeping.
• Conducted inventory checks regularly, ensuring stock accuracy.

· Achieved an exceptional 96% first-contact resolution rate, strengthening customer loyalty and retention through efficient issue resolution.

· Addressed escalated and complex issues, reducing complaint resolution time by 20%, showcasing the ability to thrive under pressure and meet tight deadlines.

· Consistently exceeded performance metrics with a 98% adherence to SLAs, reflecting a results-oriented approach

· Acted as a subject matter expert, mentoring and training new joiners on customer service protocols, troubleshooting techniques, and best practices, accelerating their onboarding process and boosting team performance.

· Efficiently manage simultaneous customer interactions across diverse channels including phone calls, chats, and emails.

· Collaborated with cross-functional teams to streamline workflows, boosting productivity by 10%.

· Designed and implemented automated reporting templates, cutting report preparation time by 25%, enhancing data accuracy and decision-making speed.