Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
Generic

Sreelakshmi Sunilkumar

London,United Kingdom

Summary

MA International Business & Management (2024) graduate with hands-on experience in office administration at Hampton by Hilton London. Trained and proficient in ONQ and OPERA systems, with a proven ability to manage operations, coordinate teams, and deliver efficient front-office and back-end support. Combines global business insight with real-world hospitality and tech systems experience-well-suited for dynamic roles in business parks that value cross-functional coordination, client service, and system-driven workflow efficiency.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work history

Office administrator

Hampton By Hilton
London
06.2024 - Current
  • ONQ System Proficiency - Skilled in using Hilton's ONQ property management system for reservations, billing, guest profiles, and reporting.
  • Operational Efficiency - Proven ability to manage front-desk and back-office functions smoothly under pressure.
  • Tech-Savvy - Comfortable navigating and learning new digital systems; adaptable to business tools and platforms used in corporate settings.
  • Attention to Detail - Maintains accuracy in data entry, guest records, and financial transactions.

Food and Beverage Assistant

Hilton London Metropole
London
05.2023 - 05.2024
  • Adaptability & Work ethic - Reliable, punctual, and quick to adapt to new systems, tasks, or team roles-ready to go the extra mile to support service excellence.
  • Guest-Centric Service - Consistently delivers warm, attentive, and personalized service, ensuring a positive dining experience for every guest.
  • Product Knowledge & Upselling - Well-versed in menu items, dietary needs, and daily specials; confidently recommends items to enhance guest satisfaction and increase sales.
  • Calm Under Pressure - Maintains professionalism and efficiency in high-volume or fast-paced settings, handling guest requests and complaints with tact and problem-solving ability.

Marketing and Sales Assistant

COAL HOUSE
KOTTAKKAL, KERALA, INDIA
06.2021 - 01.2023
  • Local Market Awareness - Understands Kerala's regional dining trends, customer preferences, and seasonal patterns to help shape effective marketing and sales strategies.
  • Sales Coordination - Helped manage reservations, group bookings, and event inquiries; collaborated with the service team to ensure smooth execution of promotional events.
  • Content & Branding Support - Contributed to the development of menus, flyers, and visual content that reflect the brand's identity and appeal to local and tourist audiences alike.
  • Digital Tools & Local Advertising - Familiar with local advertising channels (print, social, word-of-mouth) and basic design tools like Canva and Google Forms for marketing initiatives.

Education

Master of Arts - International Business Management

Middlesex University
London, ENG
01.2023 - 02.2024

Bachelor of Science - botany

CMS College Kottayam, Kerala, India
03.2018 - 04.2021

Skills

  • Proficient in ONQ and OPERA systems for Analytical thinker with expertise in data-seamless operations and data management
    driven research and business insights
  • Strong foundation in international business and resource management
  • Effective office administration with excellent organizational and multitasking abilities
  • Skilled in customer service and client relations, ensuring high satisfaction levels
  • Experienced in marketing support : campaign coordination, CRM management and content creation
  • Analytical thinker with expertise in data-driven research and business insights
  • Excellent cross-cultural communication and team collaboration skills
  • Adaptable problem-solver with proven ability to manage time and priorities under pressure
  • Proficient in Microsoft office, social media marketing tools, and basic CRM platforms

Languages

Malayalam
English

References

  • Kans Bahadursha, Administration Supervisor, Hampton by Hilton, London, kans@hamptonlondoncity.com, 07438759012
  • Abitto P Jiby, Hospitality Assistant, Hilton London Metropole : abitto203@gmail.com, 07880772804
  • Abijith Unni, Chief Operations Manager, Coal House : abijithsunni007@gmail.com, 07442696628

Timeline

Office administrator

Hampton By Hilton
06.2024 - Current

Food and Beverage Assistant

Hilton London Metropole
05.2023 - 05.2024

Master of Arts - International Business Management

Middlesex University
01.2023 - 02.2024

Marketing and Sales Assistant

COAL HOUSE
06.2021 - 01.2023

Bachelor of Science - botany

CMS College Kottayam, Kerala, India
03.2018 - 04.2021

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