Summary
Overview
Work History
Education
Skills
Timeline
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Sreelakshmi Sreekumar

Kent

Summary

Accomplished professional with a proven success in customer relationship management and team leadership. Expertise in enhancing operational efficiency and driving cross-departmental collaboration to achieve significant improvements in service delivery. A results-oriented leader with a strong track record of optimizing processes and delivering exceptional customer experiences.


Overview

6
6
years of professional experience

Work History

Front Desk Administrator

Yotel
09.2024 - Current
  • Ensure guests receive top-tier service throughout their stay. Address guest needs promptly and professionally.
  • Handle guest bookings and reservations efficiently. Ensure accurate data entry and timely follow-up.
  • Assist with check-in and check-out processes. Process guest payments accurately and efficiently.
  • Oversee room allocation to optimize availability. Ensure that guest room requests are fulfilled where possible.
  • Process payments and invoices accurately. Assist with billing inquiries, adjustments, refunds, and corrections.
  • Address guest complaints, concerns, and special requests. Escalate unresolved issues to management as needed. Provide assistance with room service, transportation, and reservations.
  • Maintain accurate guest records while ensuring confidentiality. Adhere to data protection regulations.
  • Adhere to security procedures for guest keys and room access. Ensure guest safety and privacy are maintained.
  • Work closely with housekeeping, maintenance, and food & beverage teams to ensure seamless guest experiences. Report any maintenance or cleaning issues promptly to the relevant department.

F and B Team Lead

Yotel
06.2023 - 08.2024
  • Facilitated clear communication within the team to address customer needs. Promoted cross-departmental collaboration for effective responses.
  • Supported the team in adapting to changes and staying aligned with financial goals. Contributed to achieving overall business objectives.
  • Ensured compliance with company policies, regulatory standards, and best practices. Monitored team activities to maintain commercial integrity.
  • Offered guidance and development to team members. Fostered continuous improvement in commercial skills and knowledge.
  • Monitored team performance against commercial objectives.
    Adjusted strategies as needed to ensure targets were met.

Software Developer

UST Global
06.2018 - 06.2021
  • Managed the commercial aspects of team projects, including overseeing proposal management and contract negotiations, ensuring alignment with company policies.
  • Developed high-quality solutions in PLSQL and analysed extensive datasets within Oracle DB environments.
  • Demonstrated expertise in Agile methodology and CI/CD practices for secure software delivery.
  • Tracked and reported on team performance against commercial objectives, adjusting strategies as needed to meet targets.
  • Led training initiatives for Associate Developers, ensuring adherence to coding standards and talent development.
  • Built and maintained strong relationships with internal and external stakeholders, promoting effective collaboration and teamwork.

Education

Master of Science - Human Resources Management

University of Glasgow
Glasgow, United Kingdom
11-2022

Bachelor of Technology - Electronics And Communications Engineering

Mahatma Gandhi University
Kottayam, India
08-2021

Skills

  • Customer Relationship Management (CRM)
  • Office Administration
  • Human Resources (HR)
  • Microsoft Excel
  • Conflict Resolution
  • Confidentiality
  • Team Management
  • Team Leadership
  • Oracle Database
  • Data Management
  • Database Management System (DBMS)
  • Microsoft SQL Server

Timeline

Front Desk Administrator

Yotel
09.2024 - Current

F and B Team Lead

Yotel
06.2023 - 08.2024

Software Developer

UST Global
06.2018 - 06.2021

Master of Science - Human Resources Management

University of Glasgow

Bachelor of Technology - Electronics And Communications Engineering

Mahatma Gandhi University

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Sreelakshmi Sreekumar