Sreelakshmi Sasi
London,United Kingdom
Summary
Enthusiastic individual with a CEMAP Level 3 Qualification, possessing extensive knowledge of lending regulations and a deep understanding of insurance policies. Skilled in reviewing mortgage applications, ensuring confidentiality, and maintaining market awareness. Demonstrates clear communication and exceptional customer service skills, consistently achieving targets in a customer-focused environment.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Receptionist And Office Management Assistant
Chosen Care Group
Illford, United Kingdom
01.2024 - 09.2024
- Handled incoming calls professionally whilst providing helpful assistance to callers.
- Maintained office stocks, reordering within prescribed budget as necessary.
- Performed general administrative tasks such as photocopying, faxing and mailing; ensured smooth day-to-day functioning of office.
- Facilitated smoother meetings by preparing meeting rooms and materials in advance.
- Organised mail distribution, providing timely communication among employees and clients alike.
Mortgage consultant
Auctor Business Solutions Pvt Ltd
Kerala, India
01.2021 - 08.2021
- Conducted market research to stay updated on industry trends.
- Managed high-volume case loads efficiently whilst maintaining attention to detail.
- Decreased errors for smoother mortgage approval process by verifying applicant information thoroughly.
- Handled incoming calls, delivering excellent customer service at every point of contact.
- Improved efficiency by handling mortgage applications and processing paperwork.
- Achieved timely communication with clients by maintaining regular updates on mortgage application status.
- Provided exceptional level of customer service at all stages of mortgage loan process.
Education
Master of Science, - CONST Project Management
Anglia Ruskin University
Chelmsford, Essex 10.2021 - 01.2023
Bachelor of Science - Civil Engineering
Holy Kings College of Engineering and Technology
India 03.2014 - 03.2018
Skills
- Knowledge of lending regulations
- Insurance policies understanding
- Mortgage applications reviewing
- Confidentiality assurance
- Market awareness
- Clear communication
- Customer Service
- Target-driven
Certification
CEMAP Level 3 Qualified
Languages
English
Advanced
Timeline
Receptionist And Office Management Assistant
Chosen Care Group
01.2024 - 09.2024
Master of Science, - CONST Project Management
Anglia Ruskin University
10.2021 - 01.2023
Mortgage consultant
Auctor Business Solutions Pvt Ltd
01.2021 - 08.2021
Bachelor of Science - Civil Engineering
Holy Kings College of Engineering and Technology
03.2014 - 03.2018
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