Sreelakshmi Lalithambika
London,United Kingdom
Summary
Dynamic professional with expertise in content creation and management, complemented by strong communication skills and customer service excellence. Proven ability to efficiently manage reception operations and appointment scheduling, ensuring seamless client interactions. Adept at utilising R4 and System For Dentist (SFD) software to enhance operational efficiency. Committed to leveraging time management and telephone etiquette skills to drive organisational success and client satisfaction.
Knowledgeable and professional Receptionist skilled in administrative support and customer service objectives. Brings 2 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Overview
4
4
years of professional experience
Work history
Receptionist
Bond Dental Practice
London
08.2023 - 10.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Scheduling appointments & managing patient records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Digital marketing traine
Future Connect
London
06.2022 - 08.2023
- Facilitated workshops on social media strategies, resulting in increased engagement.
- Built public relations strategies for broadened advertising scope.
- Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
- Delivered lectures on SEO and PPC, leading to enhanced marketing skills among students.
Marketing Assistant
Mepits
Kochi
06.2021 - 12.2021
- Created engaging content for Pinterest, Facebook, and Instagram.
- Prepared weekly updates and reports to track growth and success rates of marketing campaigns.
- Designed and presented social media campaign ideas.
- Developed relationships with industry influencers to strengthen brand reputation within digital space.
- Performed office administrative duties to enhance team cohesiveness.
Education
Master of Science - Digital Marketing
University of Roehampton
Roehampton, United KingdomBachelor of Commerce - Commerce
Naipunnya School Of Managment
Cherthala, IndiaSkills
- Content Creation
- Management skill
- Communication skill
- Appointment scheduling
- Reception management
- Customer Service
- Time management
- Telephone etiquette
- R4
- System For Dentist (SFD)
Timeline
Receptionist
Bond Dental Practice
08.2023 - 10.2025
Digital marketing traine
Future Connect
06.2022 - 08.2023
Marketing Assistant
Mepits
06.2021 - 12.2021
Bachelor of Commerce - Commerce
Naipunnya School Of Managment
Master of Science - Digital Marketing
University of Roehampton