Accomplished professional with expertise in business analysis, data reporting and visualisation, and agile project management. Demonstrates a strong ability to drive process improvement and strategic leadership through cross-functional collaboration. Skilled in artificial intelligence, risk management, and data governance, with a focus on delivering innovative solutions. Committed to leveraging these competencies to enhance organisational efficiency and achieve long-term goals.
Overview
1
1
Certification
17
17
years of professional experience
Work history
Sr Consultant - Pharmacovigilance Systems
Tech Mahindra (Client: Roche)
Reading
2021.08 - Current
AI Requirements & Process Engineering: Elicited and translated complex clinical and regulatory needs into functional user stories for multi-agent LLM framework , engineering automated workflows to streamline protocol safety reviews and anticipate health authority queries.
Strategic Leadership: Led cross-functional teams and collaborated with global stakeholders, developers, and vendor SMEs to architect innovative, scalable reporting solutions for Pharmacovigilance (PV).
BI Transformation: Spearheaded transition from static, traditional reporting to interactive IBM Cognos and Tableau dashboards, significantly reducing data retrieval time and enhancing real-time decision-making.
Regulatory Expansion: Directed integration of Medical Device reporting into BI ecosystem, ensuring compliance with evolving global safety regulations.
Agile Collaboration: Facilitated requirement-gathering workshops with cross-functional teams to identify project risks and maintain prioritized, high-value product backlog.
Compliance Expertise: Applied deep subject matter expertise to analyze and report safety data in strict accordance with GVP (Good Pharmacovigilance Practices) and global regulatory standards.
Operational Excellence: Led end-to-end training and knowledge transfer for Operations teams during Hypercare and post-go-live phases to ensure system adoption and stability.
Achievements
Engineered scalable reporting solution that replaced 1,800+ manual QTT reports with 8 self-service BI dashboards, empowering business groups with fully autonomous data management.
Enabled Medical Device Periodic Reporting module, critical component in securing and maintaining Roche's status as Legal Manufacturer in EU market.
Led seamless migration from legacy systems to modern, intuitive tools, maintaining business continuity during transition.
Senior Business Analyst
Signant Health Ltd
Hammersmith
2015.12 - 2021.08
Clinical Product Oversight: Oversaw customisation and global delivery of IRT (Interactive Response Technology) and eCOA (electronic Clinical Outcome Assessment) software, aligning technical solutions with stringent regulatory standards, and emerging market trends.
Protocol Analysis: Conducted comprehensive analysis of clinical protocols to define complex business requirements, balancing stakeholder objectives, task complexity, and global regulatory guidelines.
Technical Specifications: Translated high-level business needs into detailed functional and non-functional specifications, bridging gap between clinical requirements and IT development teams to ensure project alignment.
Cross-Functional Integration: Orchestrated collaboration between regulatory, clinical, and technical departments to drive seamless integration and enterprise-wide adoption of clinical trial software.
Bid Defense & Advocacy: Acted as Subject Matter Expert (SME) and Product Ambassador during high-stakes bid defenses, leading workshops and product demonstrations to secure stakeholder buy-in.
Risk Management: Executed proactive risk assessments and mitigation strategies at study level, ensuring on-time delivery of eCOA and IRT capabilities while minimizing potential project delays.
Strategic Acceleration: Developed and implemented optimized business process strategies to accelerate delivery of clinical solutions, specifically supporting high-priority COVID-19 drug trials.
Achievements
Successfully delivered customized IRT and eCOA solutions that met regulatory requirements and addressed market demands, enhancing clinical trial efficiency.
Played critical role in supporting COVID-19 drug trials by streamlining delivery of clinical trial solutions, contributing to faster time-to-market for life-saving treatments.
Improved stakeholder satisfaction by effectively addressing functional and operational queries during bid defense activities, leading to increased client confidence and project wins.
Program Analyst
British Airways
Newcastle
2013.06 - 2013.12
Test Automation & Efficiency: Identified key opportunities for automation within web service testing, developing custom scripts that reduced manual testing efforts by 40%.
Data Integrity & Validation: Utilized SQL and advanced data-querying technologies to perform rigorous backend validation, ensuring 95% data accuracy for all automated test outputs.
Agile Facilitation: Partnered closely with Scrum Master to drive Agile ceremonies, including sprint planning, retrospectives, and daily stand-ups, to maintain project momentum.
Continuous Improvement: Documented critical insights and lessons learned across project lifecycle, translating feedback into actionable improvement plans for subsequent sprints.
Quality Engineering: Leveraged automated verification techniques to eliminate data discrepancies, significantly increasing reliability of system-wide test results.
Productivity Optimization: Enhanced team velocity and cross-functional collaboration by actively streamlining communication between development and QA workflows.
Java Developer
Cognizant Technology Solutions
Chennai, India
2009.09 - 2013.05
Application Development: Developed and maintained robust web applications for global insurance clients, ensuring strict alignment with technical specifications provided by business analysts and architects.
Workflow Optimization: Designed and implemented automated scripts to identify and resolve performance bottlenecks, significantly optimizing low-performing workflows and system efficiency.
Project Delivery & Milestones: Partnered with project managers to establish and meet aggressive coding milestones, maintaining a 95% on-time delivery rate across two years of pre-release software cycles.
Technical Excellence: Adhered to rigorous coding standards to deliver high-quality, scalable, and maintainable Java-based solutions, ensuring long-term system stability.
Knowledge Management: Authored and maintained comprehensive technical documentation that accelerated developer onboarding and facilitated seamless knowledge transfer across cross-functional teams.
Education
Bachelor Of Technology - Instrumentation And Control Engineering
Calicut University
Kerala, India
/2004 - /2008
Skills
Business Analysis
Data Reporting & Visualization
Agile Project Management
Process Improvement
Artificial Intelligence (AI)
Risk management
Cross-functional collaboration
Strategic leadership
Data governance
Certification
SAFe 6 Product Owner/Product Manager
IIBA Business Analysis Foundations: Business Process Modeling
Oracle certified Java Programmer
Project Management: Healthcare Projects
Timeline
Sr Consultant - Pharmacovigilance Systems
Tech Mahindra (Client: Roche)
2021.08 - Current
Senior Business Analyst
Signant Health Ltd
2015.12 - 2021.08
Program Analyst
British Airways
2013.06 - 2013.12
Java Developer
Cognizant Technology Solutions
2009.09 - 2013.05
Bachelor Of Technology - Instrumentation And Control Engineering