SREE BHAILIKAR
Hospitality Management
LONDON
Summary
Driven to keep team members engaged, focused and dedicated to customer happiness. Well-versed in collecting and reviewing customer data, producing reports and maintaining records. Highly analytical and organized with good communication and multitasking abilities.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Guest Service Excutive
The Montcalm at the Brewery
london
2022.07 - Current
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Coordinated luggage collection, transportation and storage.
- Reviewed daily bookings, preparing guest rooms prior to arrival.
- Attended to customer needs, responding to questions, complaints and escalations.
- Monitored staff training, scheduling and shift changes.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
Crew Trainer
Pizza Go Go Restaurant
London
2021.02 - 2022.06
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Mitigated business risks by working closely with staff members and assessing performance.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Courier Representative
Just Eat Takeaway
East London
2020.06 - 2021.02
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Monitored company inventory to keep stock levels and databases updated.
- Carried out day-to-day duties accurately and efficiently.
Marketing Intern
Mercedes – Benz
hyderabad
2017.02 - 2017.07
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Scheduled social media postings to advertise products.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Prepared persuasive sales and marketing presentation materials to engage clients.
- Performed office administrative duties to enhance team cohesiveness.
- Identified appropriate marketing channels and target customers for campaigns.
Education
Masters of Business Administration -
University of East London
East London 2020.01 - 2021.10
Bachelor’s of Business - Administration in Marketing
London Management Academy
2016.01 - 2019.01
Skills
Employee performance evaluations
Staff Management
Operations management
Logistics Management
Timeline
Guest Service Excutive
The Montcalm at the Brewery
2022.07 - Current
Crew Trainer
Pizza Go Go Restaurant
2021.02 - 2022.06
Courier Representative
Just Eat Takeaway
2020.06 - 2021.02
Masters of Business Administration -
University of East London
2020.01 - 2021.10
Marketing Intern
Mercedes – Benz
2017.02 - 2017.07
Bachelor’s of Business - Administration in Marketing
London Management Academy
2016.01 - 2019.01