SRAVYA REDDY PALLAM REDDY
MILTON KEYNES,Buckinghamshire
Summary
Detail-oriented Patient Administrator with a Master's in Healthcare Operational (Project) Management from the University of Warwick and hands-on experience in healthcare administration, patient scheduling, invoicing, and workflow optimization. Adept at managing patient pathways, appointment coordination, billing, and compliance within healthcare settings. Proficient in Microsoft Office, Electronic Health Record (EHR) systems, PAS, and digital health technologies. Passionate about delivering excellent patient care, improving operational efficiency, and ensuring smooth healthcare service delivery.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Community manager
Amaha Mental Health Clinic
Bangalore, India
02.2023 - 06.2023
- Managed end-to-end patient scheduling, ensuring timely and accurate appointment bookings.
- Handled patient inquiries via phone, email, and in-person, providing a seamless patient experience.
- Reduced cancellations by implementing a reminder and follow-up system for patients.
- Processed cash payments, managed financial records, and generated daily reports on bookings and cancellations.
- Allocated therapy rooms based on clinician schedules, ensuring efficient use of resources.
- Ensured confidentiality and compliance with patient data management regulations.
- Contributed strategies that led to a 10% increase in service utilization and improved patient retention.
- Coordinated with multidisciplinary teams to improve patient outcomes, showing a 40% increase in successful patient follow-ups.
- Developed hands-on workshops on patient care, safety protocols, and operational processes, improving team proficiency by 30%.
- Assisted in implementing digital solutions to improve scheduling and workflow efficiency.Conducted market research for abetter understanding of community needs.
- Collaborated closely with product teams to share consumer feedback.
- Developed partnerships to strengthen community involvement.
- Moderated online discussions, ensured respectful and constructive conversation.
Operations Assistant & Pharma Consultant
Pharmallama Medtech Pharmacy
Bengaluru, India
02.2021 - 08.2022
- Managed the dispensing process using Automated Tablet Dispensing Machines, ensuring accurate and efficient packaging.
- Supported over 150 senior patients and managed 11 B2B accounts, enhancing personalized care services, especially during the COVID-19 pandemic.
- Processed patient orders via calls, emails, and app-based platforms, ensuring timely medication delivery.
- Handled insurance-related pre-authorizations and liaised with care homes and patients for compliance.
- Spearheaded a FIFO system that reduced medication wastage by 20%, maintaining accurate inventory through barcode systems and weekly stock audits.
- Maintained compliance with healthcare regulations, ensuring expired/damaged medicines were handled appropriately.Fostered team collaboration with practical communication techniques.
- Ensured compliance with company policies through diligent oversight.
- Coordinated office activities, enhancing overall workflow.
- Handled confidential documents with utmost discretion and security.
Education
Master of Science - Healthcare Operational Management
University of Warwick
Coventry 10.2023 - 10.2024
Bachelor of Science - PHARMACY
RAJIV GANDHI UNIVERSITY OF HEALTH SCIENCES
INDIA 05.2015 - 05.2019
Skills
- Healthcare Administration – Patient scheduling, workflow optimization, appointment management
- Customer Service & Patient Care – Handling inquiries, improving patient experience, follow-ups
- Billing & Financial Management – Invoicing, payments, financial record-keeping
- Healthcare Compliance & Data Protection – Understanding GDPR, patient confidentiality, NHS standards
- Inventory & Resource Management – Stock audits, procurement, FIFO management
- Technical Skills – Microsoft Office, Power BI, PAS, EHR systems, CRM software
Timeline
Master of Science - Healthcare Operational Management
University of Warwick
10.2023 - 10.2024
Community manager
Amaha Mental Health Clinic
02.2023 - 06.2023
Operations Assistant & Pharma Consultant
Pharmallama Medtech Pharmacy
02.2021 - 08.2022
Bachelor of Science - PHARMACY
RAJIV GANDHI UNIVERSITY OF HEALTH SCIENCES
05.2015 - 05.2019
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