SRAVEN JOSEPH| FENN
Burgess Hill,West Sussex
Summary
Offering strong foundation in logistical planning and coordination. Knowledgeable about inventory management, vendor relations, and data analysis. Strong communication and problem-solving skills cultivated through diverse professional experiences. Ready to use and develop organisational, negotiation, and analytical skills in [Desired Position] role.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Project Manager Trainee
EMCEE Associates
2025.05 - Current
- Facilitated project planning, scheduling, and documentation for construction initiatives.
- Coordinated contractors and suppliers to ensure adherence to project deadlines.
- Enhanced client satisfaction through clear and concise communication techniques.
- Cultivated a collaborative environment to boost team morale and productivity.
Retail Assistant
Budgens
Haywards Heath
2025.01 - 2025.05
- Assisted customers with purchases and inquiries in a high-traffic convenience store.
- Operated tills and handled cash transactions efficiently.
- Restocked shelves to ensure product availability and visibility.
- Maintained cleanliness and order to enhance customer experience.
Replenishment Staff
B&M Store
Farlington, Porstmouth
2024.11 - 2025.01
- Maintained product availability through efficient stocking of shelves.
- Monitored stock levels, reporting discrepancies to supervisors promptly.
- Assisted customers in locating products to deliver exceptional service.
Lead Service Delivery-Mortgage Senior Underwriter
Auctor Business Solutions
Ernakulam
2021.01 - 2024.08
- Supervised and mentored a diverse team on US mortgage processes to enhance productivity.
- Ensured compliance with federal and state mortgage regulations, minimising risk effectively.
- Analysed and streamlined workflow processes, reducing turnaround times for applications.
- Engaged with borrowers in complex financial situations to provide tailored mortgage solutions.
- Delivered exceptional customer service by maintaining communication and addressing concerns promptly.
Tele Sales Consultant
TV Shop, New Zealand
Ernakulam
2020.01 - 2020.07
- Managed sales and customer relationships for lifestyle products across Australia and New Zealand.
- Executed targeted calling strategies to generate substantial leads and sales opportunities.
- Established structured follow-up process to maintain high customer satisfaction and retention rates.
Customer Service Associate
Sutherland Global Services
Ernakulam
2018.09 - 2019.12
- Delivered exceptional customer service for Amazon.com by resolving inquiries and issues effectively.
- Collaborated with stakeholders to ensure successful deliveries, enhancing operational efficiency.
- Proactively identified and prevented potential issues to maintain high delivery performance.
- Cross-trained for Amazon.co.uk operations, expanding skill set and ensuring service consistency across markets.
Education
MSc - Supply Chain Management
University of Brighton
Brighton, Brighton and Hove 2024.09 - 2025.09
Bachelor of Commerce - Accounting & Finance
Sangai International University
Churachandpur, Manipur 2015.07 - 2018.06
Skills
- Results-Driven approach
- Leadership development
- Negotiation tactics
- Debt-To-Income ratio calculation
- Mortgage industry understanding
Affiliations
- Driving
- Playing Guitar
Timeline
Project Manager Trainee
EMCEE Associates
2025.05 - Current
Retail Assistant
Budgens
2025.01 - 2025.05
Replenishment Staff
B&M Store
2024.11 - 2025.01
MSc - Supply Chain Management
University of Brighton
2024.09 - 2025.09
Lead Service Delivery-Mortgage Senior Underwriter
Auctor Business Solutions
2021.01 - 2024.08
Tele Sales Consultant
TV Shop, New Zealand
2020.01 - 2020.07
Customer Service Associate
Sutherland Global Services
2018.09 - 2019.12
Bachelor of Commerce - Accounting & Finance
Sangai International University
2015.07 - 2018.06