Sravanthi Lingalla

Offering nearly 10+ years of experience in customer support operations; previously worked with Amazon organization. Holds exceptional exposure in ordering, structuring, and bringing in the management's attention to a major incident or a problem, which has escalated beyond its limits. Dexterous in providing customer satisfaction through timely delivery. Possess sound understanding of account planning and delivery support strategy. A strong team player with excellent analytical, problem solving and interpersonal skills. Skilled in updating and maintaining escalation process records at each stage, updating the same in management data, and reviewing and adjusting the escalation process accordingly Proven track record of building customer royalty by placing follow-up calls for customer who reported product issues. Talented Specialist with consultancy experience, skilled in helping businesses to achieve growth across commercial and operational objectives. Engages cross-functional teams with improvement activity to achieve key metrics. Plans and prioritises strategically for alignment with project timelines.