sravani varma kaniganthi
london
Summary
Detail-oriented hospitality professional with experience in fast-paced café environments. Skilled in shift operations, team collaboration, cash handling, and food and beverage service. Maintains high service standards while communicating effectively and resolving issues under pressure. Focused on building positive relationships to enhance overall service quality.
Overview
1
1
Language
1
1
year of professional experience
Work History
Shift Leader
caffe nero
wimbledon
12.2025 - Current
Coordinated service during busy shifts, enhancing team collaboration and efficiency.
Assisted directly during peak times to maintain peak operations during busy periods.
Trained, coached, and supported new and existing team members, fostering skill development and confidence.
Prepare and serve high-quality hot and cold beverages to company standards.
Use product knowledge and confident communication to recommend and upsell.
Operate tills accurately and follow cash-handling procedures with full responsibility.
Maintain cleanliness, food safety, hygiene, and store presentation every shift.
Managed stock levels and replenishment to ensure consistent availability of supplies.
Create a warm welcome by engaging customers positively and responding professionally.
Remained composed under pressure and organised under pressure while balancing priorities.
Education
Master of Science - Artificial Intelligence
University of East London
202701-2027
Skills
- Beverage management
- Cash handling and operations
- Food safety compliance
- Stock management and replenishment
- Service coordination
- Customer engagement
- Upselling techniques
- Team leadership
- Staff development
- Team communication
- Problem-solving techniques
- Working under pressure
- Store presentation
Languages
English
Advanced
C1
Hobbies and interests
- Travelling and exploring new cultures.
- Cooking and coffee appreciation.
- Fitness and maintaining a healthy lifestyle.
- Reading and personal development.
- Enjoying teamwork and meeting new people through customer-focused environments
Accomplishments
- Best Employee Award – Recognised as the Best Employee for six consecutive months at Caffè Nero, Wimbledon, for outstanding customer service and consistent performance.
- Recognised as a Top Performer for delivering exceptional customer service in a fast-paced café environment.
- Commended for accurate till and cash handling while maintaining high operational standards.
- Recognised for strong upselling skills and excellent product knowledge, contributing to customer satisfaction and sales.
- Trusted to support and coach team members during busy shifts while maintaining service quality.
Timeline
Shift Leader
caffe nero
12.2025 - Current
Master of Science - Artificial Intelligence
University of East London