Summary
Overview
Work History
Education
Skills
Key Achievements
Timeline
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Spyridoula Mavro

London

Summary

Dynamic and detail-oriented professional with extensive experience in hospitality, event management, and operations. Proven track record in leading cross-functional teams, managing budgets, and delivering high-profile events, including international artists, while ensuring seamless execution and exceptional guest experiences. Skilled in scheduling, team leadership, compliance processes, and records management, with a strong ability to thrive under pressure and build positive relationships with clients and colleagues. Recognized for organizational excellence, leadership, and a customer-focused approach, seeking to leverage these strengths in a fast-paced environment.

Overview

2026
2026
years of professional experience

Work History

Floor Manager

Soho House
2023 - Current
    • Organised and delivered large-scale, high-profile events including international artists.
    • Managed budgets, staffing, and operational schedules, consistently delivering high ROI.
    • Trained and supervised teams, enhancing service standards and event operations.
    • Partnered with event managers, F&B teams, and external vendors to deliver tailored experiences aligned with client and brand expectations.
    • Demonstrated strong organizational and time management skills while managing multiple projects.
    • Acted as the primary point of contact for VIP members and talent, providing discreet, world-class service throughout events
    • Recognized for the ability to anticipate client needs, exceed expectations, and deliver memorable, brand-aligned experiences.

Front of House Manager

Wagamama
01.2021 - 01.2023
  • Directed operations in a flagship restaurant handling high daily turnover.
  • Implemented CRM systems, improving guest satisfaction scores by 20%.
  • Reduced labour costs by 30% without compromising service quality.
  • Recruited, trained, and coached staff to maintain high performance standards.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.

Team Leader

ZARA
01.2019 - 01.2020
  • Led a team of 15+ staff, driving sales performance and operational efficiency.
  • Delegated tasks and streamlined workflows, improving departmental productivity.
  • Coordinated communication between departments for smooth day-to-day operations.
  • Created and managed project plans, timelines and budgets.
  • Maintained database systems to track and analyze operational data.

Education

BSc (Hons) Psychology -

University of East London
London
2022

Business Management

Northampton College
Northampton
2018

Apolytirio of Geniko Lykeio - Secondary Education (GCSE equivalent)

2017

Skills

  • Large-Scale Event Planning & Delivery
  • Budget & Resource Management
  • Team Leadership & Training
  • Vendor & Contract Negotiation
  • CRM Systems & Data Analysis (SPSS)
  • Microsoft Office & IT Systems
  • Problem-Solving & Customer Service
  • Recruitment and hiring
  • Operations management
  • POS systems
  • Customer relations

Key Achievements

  • Successfully delivered sold-out live performances at Soho House, managing audiences of 500+ guests.
  • Cut labour costs by 30% at Wagamama while maintaining excellent customer satisfaction.
  • Consistently ranked as a Top 2 performing manager at Wagamama's flagship location.
  • Recognised for leading high-performing teams of 20+ staff across hospitality and retail.

Timeline

Front of House Manager

Wagamama
01.2021 - 01.2023

Team Leader

ZARA
01.2019 - 01.2020

Floor Manager

Soho House
2023 - Current

BSc (Hons) Psychology -

University of East London

Business Management

Northampton College

Apolytirio of Geniko Lykeio - Secondary Education (GCSE equivalent)

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Spyridoula Mavro