SPLENDOUR OGORCHUKWU LOUIS
Ekpan,Delta State
Summary
Dedicated and reliable customer service professional with proven experience in online payment systems, complaint resolution, and account management. Skilled at delivering exceptional client support, improving customer retention, and driving business growth through effective communication, cross-selling, and up-selling. Proactive and adaptable, with strong organisational and time management abilities to perform effectively in fast-paced environments. Confident communicator and persuasive problem-solver, quick to learn new systems and processes. Recognised as a hardworking, energetic team player committed to providing high-quality service, ensuring customer satisfaction, and contributing to continuous business success.
Overview
11
11
years of professional experience
17
17
years of post-secondary education
Work history
Customer Service Officer
United Bank of Africa Okumagba Warri
Warri, Delta state
01.2019 - 01.2022
- Streamlined information flow through organised record keeping.
- Utilised strong communication skills for handling customer complaints effectively.
- Managed difficult customer situations for maintaining company reputation.
- Delivered high-quality service with attention to detail and professionalism.
- Liaised between customers and management for effective resolution of issues.
- Assisted colleagues during peak hours, ensuring overall productivity of the team.
- Promoted a welcoming atmosphere, leading to increased return customers.
- Improved customer satisfaction by providing prompt and efficient service.
- Addressed customer queries, resulting in enhanced customer confidence.
- Conducted regular follow-up calls for improved customer retention rates.
- Maintained up-to-date knowledge about products and services, assisting in informed decision making.
- Facilitated smooth transactions by accurately processing sales and payments.
Digital Sales Product Executive
First Bank of Nigeria Dandume
Dandume, Katsina State
01.2018 - 01.2019
- Conducted comprehensive risk assessments, ensuring company stability and growth.
- Established key relationships with stakeholders, contributing towards long-term success of the company .
- Oversaw financial management practices, maintaining fiscal responsibility and boosting profitability .
- Conducted extensive market research for better understanding of competitor strategies .
- Fostered a collaborative work environment to enhance team performance.
- Achieved increased customer satisfaction with focused marketing campaigns.
Teacher (NYSC)
Government Day Senior Secondary School Dandume
Dandume, Katsina State
01.2017 - 01.2018
- Integrated technology into lessons to make subjects more appealing to today's tech-savvy students.
- Developed engaging lesson plans by applying knowledge of educational theories and methods.
- Adhered strictly to syllabus guidelines whilst teaching various subjects across different grade levels.
- Fostered a positive learning environment for student engagement through effective classroom management.
- Created inclusive classroom setting to ensure all students felt accepted and valued.
Bulk Teller (industrial Training)
GTB Bank Warri 1
Warri, Delta State
01.2013 - 07.2013
- Operated cash machines smoothly to expedite processes.
- Conducted end-of-day reconciliation, ensuring financial accuracy.
- Sorted and counted currency efficiently, reducing downtime.
- Improved efficiency with accurate money counting.
- Balanced daily accounts for accurate record-keeping.
- Recorded all transactions meticulously for accountability.
- Followed security procedures, minimising risk of theft.
Teacher
Kamit School
Effurun, Delta State
01.2011
- Tailored homework assignments according to individual student ability level, increased understanding of complex concepts.
- Communicated regularly with parents about their children's performance and behaviour at school.
- Took part in parent-teacher meetings discussing pupil progress and potential areas for improvement.
- Created inclusive classroom setting to ensure all students felt accepted and valued.
Education
Professional Diploma - Education
Ahmadu Bello University
Zaria, Kaduna State 01.2018 - 01.2019
Higher National Diploma - Business Administration and Management
Federal Polytechnic Auchi
Auchi, Edo State 01.2014 - 01.2016
Ordinary National Diploma - Business Administration and Management
Delta State Polytechnic Ogwashi-uku
Ogwashi-uku, Delta State 01.2010 - 01.2012
WASSCE -
Adagwe Grammar School
Ughelli, Delta State 09.2002 - 07.2008
First School Leaving Certificate -
Kamit Nursery and Primary School
Effurun, Delta State 09.1995 - 07.2001
Skills
- Online payment system handling
- Communication proficiency
- Service-Oriented mindset
- Sales persuasion
- Cross-Selling products
- Up-Selling services
- Team player
- Complaint management
- Customer Service
- Payment Processing
- Microsoft Office Suite
- Customer advocacy
References
References available upon request.
Timeline
Customer Service Officer
United Bank of Africa Okumagba Warri
01.2019 - 01.2022
Professional Diploma - Education
Ahmadu Bello University
01.2018 - 01.2019
Digital Sales Product Executive
First Bank of Nigeria Dandume
01.2018 - 01.2019
Teacher (NYSC)
Government Day Senior Secondary School Dandume
01.2017 - 01.2018
Higher National Diploma - Business Administration and Management
Federal Polytechnic Auchi
01.2014 - 01.2016
Bulk Teller (industrial Training)
GTB Bank Warri 1
01.2013 - 07.2013
Teacher
Kamit School
01.2011
Ordinary National Diploma - Business Administration and Management
Delta State Polytechnic Ogwashi-uku
01.2010 - 01.2012
WASSCE -
Adagwe Grammar School
09.2002 - 07.2008
First School Leaving Certificate -
Kamit Nursery and Primary School
09.1995 - 07.2001
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