SPIROS KASAI
London
Summary
Experienced manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. Five years of progressive leadership experience. Hardworking and passionate about job with strong organizational skills. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Restaurant Manager
Immad's Syrian kitchen
London, City of Westminster
07.2024 - Current
- Managed large restaurant staff of over 25 employees
- Managed service for an average of 200 covers per day.
- Reduced food and labor costs by 6% through effective budgeting and waste reduction.
- Increased revenue by over 10% through optimizations in turnover rates, restaurant overhead, and menu pricing.
- Planned staff Rota to meet customer demand whilst remaining under budget.
- Oversaw account budgets, internal billings and monthly P&L to achieve financial goals.
- Increased table turnover rate with efficient floor management.
- Led by example in providing customers with attentive, professional restaurant service.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Trained team in reservation and point-of-sale software, including OpenTable and Lightspeed POS.
- Performed weekly cash up procedures for accurate financial reporting.
- Improved team communication with effective briefing before each shift.
- One to one meetings give feedback, keep each other in loop, resolve issues, and help participants grow in their roles.
- Oversaw profit and loss accounts to ensure fiscal responsibility.
Assistant general manager
A.O.K KITCHEN
Marylebone, City of Westminster
11.2022 - 07.2024
- Managed large restaurant staff of over 15 employees.
- Increased revenue by over 12% through optimizations in turnover rates, restaurant overhead, and menu pricing.
- Reduced food and labor costs by 4% through effective budgeting and waste reduction.
- Managed service for an average of 100 covers per day.
- Oversaw profit and loss accounts to ensure fiscal responsibility.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
- Prepared Rota to achieve stable coverage while minimizing payroll costs.
- Interviewed, hired and trained staff on best practices, maintaining highly efficient service teams.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
Assistant manager
Cicchetti San Carlo
Covent Garden, London
03.2022 - 10.2022
- Managed large restaurant staff of over 25 employees.
- Interviewed, hired and trained staff.
- Resolved guest complaints efficiently and professionally while maintaining positive customer environment.
- Ordered beverage and equipment stock by analyzing sales and customer trends.
- Prepared Rota to achieve stable coverage while minimizing payroll costs.
- Ensured health and safety compliance, maintaining safe working environment for all staff members.
- Monitored sales performance regularly adjusting strategies as required.
- Created positive work environment, resulting in higher employee morale.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Managed daily operations to ensure smooth running of the shop floor.
Floor manager
Chotto Matte
Soho, London
07.2021 - 02.2022
- Trained new employees, elevating team performance levels.
- Led pre-shift briefings to prepare teams for upcoming challenges and priorities.
- Delegated tasks based team members' strengths to improve productivity and quality of work.
- Performed various store operations including opening and closing procedures, product display management and budget control.
- Enforced service standards to maintain establishment reputation for excellence.
- Oversaw staff performance reviews for improved productivity.
Floor Manager
Bill's
Soho, London
11.2019 - 06.2021
- Performed various store operations including opening and closing procedures, product display management and budget control.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Resolved guest complaints efficiently and professionally while maintaining positive customer environment.
- Achieved smoother workflow with effective staff management.
- Led pre-shift briefings to prepare teams for upcoming challenges and priorities.
Education
Certificate - Leadership & Management
Alison.com
London 02.2025 - 03.2025
Certificate - Bar management
Event // Trix
London07.2021
Diploma - Bartender
IEK Dimitra
Athens05.2018
Certificate - Barista
Stage of Barista
Athens03.2018
Skills
- Problem solving
- Inventory control
- Hiring and training
- Cost controls
- Complaint management
- Finance & Budgeting Skills
- Team Leadership & Training
Certification
Alcohol license certification.
Timeline
Certificate - Leadership & Management
Alison.com
02.2025 - 03.2025
Senior Restaurant Manager
Immad's Syrian kitchen
07.2024 - Current
Assistant general manager
A.O.K KITCHEN
11.2022 - 07.2024
Assistant manager
Cicchetti San Carlo
03.2022 - 10.2022
Floor manager
Chotto Matte
07.2021 - 02.2022
Floor Manager
Bill's
11.2019 - 06.2021
Certificate - Bar management
Event // Trix
Diploma - Bartender
IEK Dimitra
Certificate - Barista
Stage of Barista
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