Spencer Toogood
London,MIDDLESEX
Summary
Accomplished transport Supervisor with extensive expertise in transport regulations compliance, fleet management, and driver performance management. Demonstrates proficiency in transport software, route planning, and delivery scheduling to optimize operations and ensure timely deliveries. Skilled in hazardous materials awareness and health and safety management, ensuring adherence to legal compliance procedures. Adept at staff supervision, employee training and development, fostering a culture of safety and efficiency. Currently pursuing a Transport Management CPC to further enhance strategic capabilities within the transport industry.
Offering strong organisational skills and knack for problem-solving. Knowledgeable about logistics, team management, and customer service. Ready to use and develop communication, time management, and leadership skills in Transport Management role.
With significant experience in transport and logistics management, bring robust understanding of transportation regulations and operational procedures. Capable of ensuring prompt and cost-effective delivery services through strategic coordination and team oversight. Proficient in implementing safety protocols, reducing downtime and enhancing overall productivity.
Overview
35
35
years of professional experience
5
5
years of post-secondary education
Work history
Transport supervisor
skyline roofing
London
03.2018 - Current
- Delivered consistent results by fostering a high-performance culture.
- Kept fleet well-maintained to prevent unexpected breakdowns.
- Scheduled routine vehicle maintenance, prolonged fleet lifespan.
- Liaised between drivers and management, fostered better work environment.
- Coordinated driver rosters for balanced workload distribution.
- Ensured adherence to health and safety guidelines by conducting regular training sessions.
- Supervised load allocation for even weight distribution across vehicles.
- Conducted regular vehicle inspections to maintain safety standards.
- Implemented safety protocols, improved overall workplace security.
- Developed contingency plans to mitigate potential disruptions.
- Improved customer satisfaction with proactive communication strategies.
- Reduced fuel consumption with careful route planning.
- Resolved disputes smoothly, promoted harmonious work relationships.
- Tracked delivery progress, ensured prompt service provision.
- Ensured timely deliveries by coordinating efficient transport schedules.
- Maintained vehicle fleet with precise coordination of preventive maintenance and functional repairs.
- Communicated with drivers to address accurate start times, load information and route issues.
- Kept all company logs and records updated, recording daily details of work performed.
- Participated in recruitment, selection and induction of new drivers.
- Coordinated and managed allocation of drivers and vehicles to service network, guaranteeing efficient, accurate deliveries.
- Educated teams on best practices to uplift speed and accuracy.
- Strategically planned delivery runs and routes to maximise available resources.
- Assisted with employee relations issues, addressing disciplinaries, grievances and absences.
- Prioritised order acknowledgements and coordinated appropriate delivery modes and equipment.
- Reduced in-field incidents by enforcing strict adherence to compliance and safety standards.
- Directed daily operations to achieve maximum output and reduce costs.
- Coordinated staff training and development opportunities to enhance job-specific skills.
- Liaised with customers and other departments to plan timely transportation of goods.
Transport supervisor
Bunzl Healthcare
London
03.2016 - 06.2016
- Developed contingency plans to mitigate potential disruptions.
- Streamlined loading processes, maximised operational efficiency.
- Delivered consistent results by fostering a high-performance culture.
- Ensured timely deliveries by coordinating efficient transport schedules.
- Tracked delivery progress, ensured prompt service provision.
- Kept fleet well-maintained to prevent unexpected breakdowns.
- Conducted regular vehicle inspections to maintain safety standards.
- Scheduled routine vehicle maintenance, prolonged fleet lifespan.
- Kept all company logs and records updated, recording daily details of work performed.
- Understood and balanced client and company priorities to achieve overall objectives.
Home delivery driver
John Lewis & Partners
London
02.2012 - 03.2016
- Adjusted travel routes to avoid traffic congestion or road construction ensuring punctual deliveries.
- Made use of manual handling equipment whilst loading and unloading heavy items, ensuring personal safety.
- Reported any delivery issues or delays promptly to management team.
- Improved customer relations with efficient, friendly service.
- Collected signatures upon delivery completion verifying successful transaction.
- Kept records of mileage, fuel use and deliveries made for accountability purposes.
- Followed all traffic laws to ensure safe deliveries.
- Verified contents of inventory loads against shipping papers for accuracy.
- Operated navigation systems effectively to reach destinations promptly.
- Exhibited strong work ethic and punctuality maintaining job performance standards.
- Read maps and followed written and verbal geographic directions to deliver packages efficiently.
- Expedited delivery process, resulting in high levels of customer satisfaction.
- Checked vehicle before each shift ensuring its safety and reliability.
- Ensured timely deliveries by adhering to set routes and schedules.
- Maintained vehicle cleanliness for a professional appearance.
- Handled customer complaints resulting in satisfactory resolution.
- Loaded and unloaded vehicles safely for product preservation.
- Provided excellent customer service, enhancing brand reputation.
- Demonstrated outstanding customer service while completing up to 25 deliveries daily.
- Greeted and interacted with customers to deliver personalised experience.
- Applied best manual handling practices to lift loads of up to 200 kg safely.
- Recorded daily activities to enable KPI tracking using Parcelhub software.
- Delivered large and fragile goods to homes with care and precision.
- Adhered to UK Highway Code and safety regulations on roads.
- Drove 7.5 tonne van up to 500 miles weekly.
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
- Completed deliveries with smile and patient, personalised service.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
- Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
- Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
- Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
- Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
- Safely loaded and unloaded packages with zero material damage.
- Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
- Carried heavy items to customers' desired location using best moving and handling practices.
- Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
- Utilised hand-held devices to capture, document and communicate proof of delivery.
Driver
Iron Mountain
London
12.2010 - 02.2012
- Showcased strong ability to handle high pressure situations calmly during peak hours.
- Adhered strictly to traffic laws, reduced risk of accidents.
- Assisted in loading and unloading of goods, ensured safe transportation.
- Navigated through heavy traffic whilst maintaining composure.
driver
UPS
London
05.2006 - 06.2010
- Maintained vehicle cleanliness for a professional appearance.
- Communicated effectively with customers to confirm deliveries.
- Managed time efficiently to meet all delivery deadlines.
- Showcased strong ability to handle high pressure situations calmly during peak hours.
Driver manager
P and N couriers
London
03.1991 - 11.2004
- Created a positive work environment, resulting in higher employee morale.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Assessed driver performance regularly to maintain high service standards,.
- Delivered goods in a timely manner by adhering to strict schedules.
- Facilitated smooth operations by resolving disputes amongst drivers swiftly and effectively.
- Reduced employee turnover with regular training and team building activities.
- Managed a large fleet of vehicles, ensuring optimal usage.
- Directed emergency response during breakdowns or accidents, promoting quick resolution.
- Ensured compliance with transport laws to avoid penalties.
- Implemented efficient scheduling for punctual deliveries.
- Coordinated dispatching of transport vehicles distributing goods across London.
- Conducted vehicle maintenance checks to ensure road safety standards.
Education
GCSEs - Maths. English. Geography. History.
Scott Lidgett Secondary School
London 09.1983 - 07.1988
Skills
- Transport regulations compliance
- Schedule preparation
- Processing delivery documents
- Compliance adherence
- Maintenance scheduling
- Vehicle repair coordination
- Vehicle inspection and maintenance
- Tachograph regulations
- Driver schedule coordination
Affiliations
- Royal Marine Cadet Instructor
Timeline
Transport supervisor
skyline roofing
03.2018 - Current
Transport supervisor
Bunzl Healthcare
03.2016 - 06.2016
Home delivery driver
John Lewis & Partners
02.2012 - 03.2016
Driver
Iron Mountain
12.2010 - 02.2012
driver
UPS
05.2006 - 06.2010
Driver manager
P and N couriers
03.1991 - 11.2004
GCSEs - Maths. English. Geography. History.
Scott Lidgett Secondary School
09.1983 - 07.1988