Spencer Kingdom
Plymouth
Summary
A highly accomplished sales professional with extensive experience in sales and team leadership. Known for a proactive approach, high standards of work, and a strong sense of responsibility. Adept at resolving issues and overcoming challenges with professionalism and objectivity. Self-motivated, capable of working independently or collaboratively, and quick to learn new systems and technical products.
Overview
39
39
years of professional experience
7
7
years of post-secondary education
Work history
Customer Service and Growth Lead
SSG Training and Consultancy
Plymouth
- As the Customer Service and Growth Lead at SSG Training and Consultancy in Plymouth, my primary focus is on delivering exceptional client experiences while supporting the business's growth.
- Working closely with our team, I identify growth opportunities, develop strategies, and implement solutions that enhance client satisfaction and loyalty.
- With a customer-first mindset and effective leadership, I’m excited to contribute to SSG’s mission of delivering top-notch training and consultancy services, driving both the growth of our organisation and the success of our clients.
Senior Business Development Executive
Express Diagnostics incorporating Cardio Analytics
Plymouth Science Park
01.2013 - 01.2024
- Drive growth of the Cardiac Data Analysis Service within the global pharmaceutical industry and UK healthcare sector.
- Cultivate relationships with NHS and private healthcare providers, including Consultant Cardiologists, Clinical Commissioning Groups, and Hospital Trusts.
- Led the development of the company’s new website, including online order forms and contact pages to improve client responsiveness.
- Key Skills: Client Relationship Management, Data Analysis, Digital Marketing, Technical Product Knowledge
Sales Director
Ariba Team Ltd
Totnes
01.2010 - 01.2013
- Managed existing client accounts and prospected new business opportunities in composite product supply and manufacturing.
- Developed sales strategies, plans, and profit targets.
- Led a team of sales representatives and telesales agents.
- Achievements: Increased turnover by 30% through initiatives such as social media sales, email marketing, cold calling, SEO (Google AdWords), training courses, and advertising campaigns.
Sales Manager
Scott Bader
Plymouth
01.2007 - 01.2010
- Managed customer relationships and generated quotations for composite products.
- Provided sales support and administration, and identified new leads to expand the customer base.
Branch Manager
Eurocell Building Plastics
Plymouth
01.2002 - 01.2007
- Oversaw branch operations, including achieving sales targets and KPIs.
- Managed stock control, health & safety audits, and customer account liaison.
- Ensured smooth daily operations and maintained high standards of safety and stock management.
Production Manager
Audio Group International
Plympton, Plymouth
01.1985 - 01.2002
- Led electronics manufacturing processes, ensuring output targets and quality control standards were met.
- Coordinated production planning for large electronics projects.
Education
GCSEs - English, Maths, Biology, Music
Saltash Comprehensive School
01.1976 - 01.1983
Skills
- Outlook
- Excel
- Word
- Opera
- Sage
- Merchant Pro
- Movex
- SAP
- Bright Pearl
Custom
- Cooking
- Music
- Running Ultra Marathons
Personal Information
Marital status: Married with two children
Timeline
Senior Business Development Executive
Express Diagnostics incorporating Cardio Analytics
01.2013 - 01.2024
Sales Director
Ariba Team Ltd
01.2010 - 01.2013
Sales Manager
Scott Bader
01.2007 - 01.2010
Branch Manager
Eurocell Building Plastics
01.2002 - 01.2007
Production Manager
Audio Group International
01.1985 - 01.2002
GCSEs - English, Maths, Biology, Music
Saltash Comprehensive School
01.1976 - 01.1983
Customer Service and Growth Lead
SSG Training and Consultancy
Similar Profiles
Marcus OngMarcus Ong
Operations Manager at Pioneer Training and Consultancy Pte LtdOperations Manager at Pioneer Training and Consultancy Pte Ltd
Coleen Vie OlaivarColeen Vie Olaivar
Advanced Cardiovascular Support at Quest Solution Training and Consultancy Services CorporationAdvanced Cardiovascular Support at Quest Solution Training and Consultancy Services Corporation
Md fahim ahmed ChowdhuryMd fahim ahmed Chowdhury
Marketing executive at starling training and consultancy ltdMarketing executive at starling training and consultancy ltd
Zachary RiddickZachary Riddick
Electrician at WeyerhaeuserElectrician at Weyerhaeuser
Gavin AmosGavin Amos
Mental Health Technician at Michiana Behavioral HealthMental Health Technician at Michiana Behavioral Health