Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
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Spencer Hayes

Upton,Nottinghamshire

Summary

Accomplished professional with expertise in forecasting excellence, inventory management software, and MRP/ERP systems. Demonstrates strong capabilities in supply chain management, data analysis, and business intelligence tools. Proficient in Microsoft Office Suite, aiming to leverage skills to drive operational efficiency and strategic growth.

Overview

15
15
years of professional experience
5
5
years of post-secondary education

Work history

Trade Content Merchandiser

Raleigh
Raleigh, UK
01.2024 - 06.2025
  • Manage inventory of 4000 spare parts including forecasting and raising purchase orders with suppliers.
  • Analysed sales to identify top-performing products.
  • Analyse sales data to identify trends and present to business.
  • Coordinated with suppliers to secure timely delivery of merchandise, preventing stockouts.
  • Manage website listings and merchandising of B2B website using ACE ERP system and OnePIM in-house PIM system.
  • Set pricing at both trade and retail of all spare parts to maximise profits for ourselves and dealer network.

Senior Brand Manager – Parts & Accessories

Raleigh
Raleigh, UK
08.2018 - 01.2024
  • Generated over £10m in sales revenue annually via sales and marketing plans.
  • Managed and forecasted inventory of 10k SKUs across multiple brands.
  • Increased revenue of key brands by over 100%.
  • Built great working relationships with key suppliers using strong interpersonal skills.
  • Managed data team of 2 younger members off staff, nurturing their talent.
  • Led cross-functional teams to deliver successful product launches.
  • Formulated strategic plans to increase market share and profitability.

Internal Account Manager

Raleigh
Raleigh, UK
08.2014 - 08.2018
  • Managed over 100 accounts via telephone and email.
  • Conducted regular reviews of account performance with key stakeholders for continuous improvement.
  • Utilised CRM system effectively for efficient tracking and monitoring of account progress.
  • Fostered strong relationships with clients for increased loyalty and repeat business.
  • Provided exceptional customer service, resulting in high levels of client satisfaction.
  • Delivered maximum profit, up and cross-selling products and services to drive value.
  • Communicated with customers to determine and resolve problems, avoiding escalation.
  • Maintained detailed records of all account activities to ensure transparency and accountability.

Workshop Manager

The Bike Tree
Sheffield, South Yorkshire
03.2010 - 08.2014
  • Managed workshop operations for improved productivity.
  • Handled regular checks on equipment and tools in compliance with shop regulations.
  • Monitored and updated work schedules to prevent overruns and meet deadlines.
  • Supervised and trained 2 apprentices on technical skills, issuing evaluations.
  • Monitored project timelines closely ensuring timely completion of tasks.
  • Managed inventory of all parts and accessories required for business working with over 20 key suppliers.

Education

GCSEs - Maths, English

Broadgate Secondary School
Nottingham
01.1985 - 01.1990

Skills

  • Forecasting excellence
  • Inventory management software expertise
  • MRP / ERP systems
  • Supply chain management
  • Microsoft Office Suite
  • Data analysis
  • Business intelligence tools

Affiliations

  • Cycling
  • Football
  • Gardening

References

References available upon request.

Timeline

Trade Content Merchandiser

Raleigh
01.2024 - 06.2025

Senior Brand Manager – Parts & Accessories

Raleigh
08.2018 - 01.2024

Internal Account Manager

Raleigh
08.2014 - 08.2018

Workshop Manager

The Bike Tree
03.2010 - 08.2014

GCSEs - Maths, English

Broadgate Secondary School
01.1985 - 01.1990

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