Sowmya S
Bengaluru
Summary
To be an integral part of an organization with good growth prospects, that offers an opportunity For continuous learning and applications Driven Onboarding Delivery Executive with expertise in document verification and client relationship management. Achieved operational excellence by activating IDs at a rate of 150 per day and handling rider queries effectively. Focused on ensuring compliance and delivering high service levels to foster long-term client partnerships.
Overview
15
15
years of professional experience
Work History
Onboarding Delivery Executive
Loadshare Network Pvt Ltd
04.2021 - Current
- Onboarding Delivery Executive for clients (Flipkart, and Hyperlocal services such as Swiggy, Blinkit, Amazon, and Uber).
- Verifying the documents and activating the ID at a rate of 150 per day.
- Handling rider queries through Tickets and Mail.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Kept organisation in compliance with regulations and internal requirements.
- Delivered high level of service to customers in effort to build upon future relationships.
- Reviewed reports, recommendations and requests from subordinate leadership.
- Streamlined supply chain processes, enhancing efficiency and ensuring timely delivery of products and services.
- Set ambitious expectations for operations and established pathways to accomplishing goals.
HR Associate
Kooriee Logistics Pvt Ltd
08.2019 - 02.2021
- Processing Payroll information
- Maintaining employee records.
- Handling staff enquiries on a daily basis.
- Handling and maintaining health and accidental insurance for the employees.
- Generating offer letters to the employees and delivery executives.
- Maintained HR records, ensuring accurate and up-to-date information on employees.
- Implemented health and safety protocols to ensure a safe working environment.
SERVICE EXECUTIVE
BIMAL AUTO AGENCY INDIA PVT Ltd
06.2011 - 05.2017
- Resolving the complaints related to service issues of all five branches.
- Assigning jobs to 10 Service Marketing Executives as per the planned schedule, and regular interaction with the executives for the smooth flow of work.
- Preparing the checklist on service pending vehicles and delivery for the serviced vehicles.
- According to the data, I coordinated with customers for vehicle servicing, attended to service walk-in customers, and provided the required information.
- Regular Interaction with the Managers to achieve Monthly given targets
- Preparing Target vs Achievements reports on weekly basis as per the slabs
- Ensure >99.5% accuracy in maintaining of Inventory at warehouse within given targets, coordinating with factory team for timely delivery of spares
- Placing orders (spares) in time as per the inventory report for the smooth functioning of the business & to achieve progress.
- Coordinating with the Insurance agency for pending claims of the customers with related to Accident or Damages
- Delivered high level of service to customers in effort to build upon future relationships.
Education
B.COM - Accounting
ST. ANNES WOMENS COLLEGE ULSOOR
Bengaluru, KA01.2011
II PU -
ST.ANNES PU COLLEGE MAHADEVAPURA
01.2008
SSLC -
ST.ANNES ENGLISH HIGHER SCHOOL
01.2006
Skills
- MS Office
- MS Excel
- MS Word
- Good communication and writing skills
- Honest
- Sincere
- Team worker
- Drive and motivate the team to achieve goals
- Quick learner
- Self-motivated leader
- Team building
- Document verification
Languages
English
Kannada
Tamil
Malayalam
Personal Information
Husband's Name: Dinesh PM
Disclaimer
I hereby declare that all the statement given above is true, complete and correct to the best of my knowledge & belief.
Timeline
Onboarding Delivery Executive
Loadshare Network Pvt Ltd
04.2021 - Current
HR Associate
Kooriee Logistics Pvt Ltd
08.2019 - 02.2021
SERVICE EXECUTIVE
BIMAL AUTO AGENCY INDIA PVT Ltd
06.2011 - 05.2017
B.COM - Accounting
ST. ANNES WOMENS COLLEGE ULSOOR
II PU -
ST.ANNES PU COLLEGE MAHADEVAPURA
SSLC -
ST.ANNES ENGLISH HIGHER SCHOOL