SOWJANYA BOLLAM
Cambridge
Summary
Creative and innovative professional with strong administrative background. Proactive and resourceful team player, committed to improving efficiency and productivity of administrative team. Experienced in training and mentoring administrative staff in variety of common tasks and projects.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work history
Administrator
Lifetree Homecare
Bury St Edmunds, Suffolk
2025.07 - Current
- Coordinated recruitment processes to attract high-quality candidates.
- Upheld confidentiality of sensitive information, adhering to strict data protection laws and regulations.
- Conducted exit interviews to gather feedback from departing employees for organisational improvements.
- Streamlined HR procedures, boosting productivity and efficiency within the team.
- Organised ongoing training sessions to enhance employees' professional development.
- Maintained office supplies, reducing downtime due to lack of resources.
- Resolved customer queries promptly for improved client satisfaction.
- Prepared reports meticulously for accurate record-keeping purposes.
- Managed daily scheduling to facilitate organised operations..
- Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics. Managed full recruitment lifecycle including job postings, shortlisting, interview coordination, document verification, issuing offer letters, and preparing employment contracts.
- Maintained accurate recruitment records on BrightHR, PASS system, and internal HR databases in line with GDPR and safer recruitment standards.
Admissions Officer
Universal Learning Group
INDIA
2022.10 - 2023.05
- Conducted comprehensive reviews of student applications, ensuring accuracy and completeness prior to processing.
- Conducted interviews with prospective students, assessing qualifications and fit for various programs.
- Coordinated with internal departments to streamline admissions processes and improve communication efficiency.
- Prepared data-driven reports on admissions trends, providing insights to support strategic decision-making.
- Managed communications with prospective students, maintaining high levels of engagement and satisfaction.
Administrative Assistant
Aussizz Migration and Education Consultants
Melbourne
2019.11 - 2022.08
- Delivered high-quality administrative support, enhancing overall office productivity and operational efficiency.
- Screened, organized, and validated application documents for quality and completeness before submission.
- Managed lead and prospect tracking in CRM systems, ensuring accurate data entry and timely follow-ups.
- Coordinated between consultants and educational institutions to facilitate seamless student placements.
- Developed training materials and conducted onboarding for new associates, fostering a strong, knowledgeable team.
- Participated in marketing activities, including social media engagement and content creation, to enhance brand visibility.
Educational Consultant
Study Path Consultants
Melbourne
2018.01 - 2019.11
- Provided personalized student counseling, guiding them through university application processes.
- Managed student databases, ensuring data accuracy and timely updates.
- Organized promotional events and supported marketing campaigns to drive student engagement.
Education
MBA - Business
University of Northampton
Northampton, UK 2023.06 - 2025.06
Master of Networking - Networking
Melbourne Institute of Technology
Melbourne 2017.03 - 2019.11
Bachelor of Electrical & Electronics Engineering -
Aurora Degree College
Hyderabad 2013.06 - 2016.11
Skills
- Strategic Planning and Process Optimization
- Database Administration and Data Integrity
- Client Relationship Management and Customer Support
- Document Control and Reporting
- Contract Agreement Preparation
- Social Media Engagement and Marketing
- Team Collaboration and Leadership
- Recruitment strategy
- Invoicing and billing experience
- Project management software use
- Email handling efficiency
- Team Leadership
Languages
English
Hindi
Telugu
Custom
Available upon request.
References
References available upon request.
Timeline
Administrator
Lifetree Homecare
2025.07 - Current
MBA - Business
University of Northampton
2023.06 - 2025.06
Admissions Officer
Universal Learning Group
2022.10 - 2023.05
Administrative Assistant
Aussizz Migration and Education Consultants
2019.11 - 2022.08
Educational Consultant
Study Path Consultants
2018.01 - 2019.11
Master of Networking - Networking
Melbourne Institute of Technology
2017.03 - 2019.11
Bachelor of Electrical & Electronics Engineering -
Aurora Degree College
2013.06 - 2016.11