Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Souzana Tsanidou

Manchester

Summary

A dedicated and results-driven professional with a strong background in sales administrator, ocean freight forwarding, and logistics coordination. With exceptional organizational, communication, and problem-solving skills, I thrive in fast-paced environments which allows me to work independently and take responsibility for my own tasks, always adhering to deadlines and ensuring KPI's are met. I have a proven track record of efficiently managing customer inquiries, coordinating complex logistics processes, and leading warehouse teams. Hands on experience in data entry and visualisation, customs compliance/processes and documentation. I am proud of my work ethic, always keen on learning, improving and take on increased responsibilities with a positive attitude.

Committed to delivering outstanding service and driving continuous improvement , I am eager to take on new challenges and contribute to a dynamic team, while pursuing professional growth.

Overview

2026
2026
years of professional experience

Work History

Export, Fob, Specials Sales Administrator

Rainbow Designs
03.2025 - 07.2025
  • Manage all International Retailers and Distributors, from new account creation, management to processing sales orders, providing product information and adhering with the specific order requirements.
  • Daily collaboration with cross functional teams to ensure seamless order fulfillment, liaising between production, Supply Chain, and finance departments.
  • Proactively contacting customer leads for reorders.
  • Coordinate shipments, shipping documents between 3pl, manufacturers and customers.
  • Raising and processing Sales orders , always ensuring correct processing and maintaining accurate records.
  • Monitoring sales progress, identify trends and make decisions to improve sales strategies and performance.
  • Assist the Brand Director in researching , identifying new International market opportunities and potential clients.
  • Contributed to securing long term partnerships with key international toy distributors, leading to high value orders and expanded global market presence.
  • Help with planning and attending international trade shows for Toy fairs alongside the Brand Director and Sales Team.
  • Own the International 3PL Warehouse by monitoring stock levels, forecasting to ensure timely replenishment and resolving any discrepancies that may arise.
  • Weekly attendance of Sales and marketing meetings, addressing key points, track action items and ensure follow ups are completed.
  • Created the International process from start to finish.
  • Use of Sage200, Pipedrive, PowerBi ,WMS, and Supply Chain Portals.
  • Coordinate sample production with the factory and delivery to leads and prospective customers.

Ocean Freight Forwarder

Peter Morton Removals
08.2023 - 03.2025
  • Daily monitoring shipment status and updating clients accordingly.
  • Provided 200 export quotes for personal effects , commercial and car shipments RORO, LCL ,FCL which secured 90% high success.
  • Oversee the whole planning from end-to-end coordination with clients, carriers, and customs authorities, ensuring accurate and timely delivery from shipment initiation to final destination..
  • Creation , provision and approval of all documents required for shipping: delivery notes, packing lists, forwarding and transport orders, labels, MBL, HBL, certificates, customs papers and invoices to always ensure compliance and accuracy.
  • Building and maintaining strong relationships with key stakeholders such as customs brokers, freight forwarders and regulatory agencies for smooth import/export operations and address areas for improvement.
  • Maximise the efficiency of the delivery routes by leveraging route optimisation factors resulting in reduced fuel costs and travel time.
  • Address any difficulties or hold-ups in transit, taking proactive measures to fix problems.

Customer Service Advisor/ Front of House

Vita Living Manchester / UHaus
2021 - 08.2023
  • First point of contact for all residents and visitors, managing any concerns
  • Completed administrative tasks including handling tenancies, conducting inventories before and after turnover.
  • Help with the planning and running of events.
  • Reporting and actioning (where possible) any maintenance issues identified within the building/apartments.
  • Keeping accurate and detailed records of customer accounts and transactions on Salesforce.
  • Provided information about services, policies and procedures.
  • Collaborated with other departments to address complex issues.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.

Education

Bachelors in Business And Supply Chain Management - Business

University of Portsmouth
Portsmouth, United Kingdom
07-2022

Skills

  • Strong Documentation, Data entry and Record-Keeping with attention to detail
  • Autonomous and Proactive with a continuous improvement mindset
  • Negotiation techniques and sales support
  • Excellent customer service and support
  • Microsoft outlook, Microsoft Word, Excel & Computer Literacy
  • Effective collaborator and team player
  • Resilience , adaptability and flexibility to meet company's goals
  • Knowledge of Sage200, Pipedrive, PowerBi, WHM and Supply chain portals

Languages

English
Bilingual or Proficient (C2)
Greek
Bilingual or Proficient (C2)
Turkish
Beginner (A1)
Russian
Intermediate (B1)

Timeline

Export, Fob, Specials Sales Administrator

Rainbow Designs
03.2025 - 07.2025

Ocean Freight Forwarder

Peter Morton Removals
08.2023 - 03.2025

Customer Service Advisor/ Front of House

Vita Living Manchester / UHaus
2021 - 08.2023

Bachelors in Business And Supply Chain Management - Business

University of Portsmouth

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Souzana Tsanidou