Souvik Nandi

Ensuring Safety security measures should followed till customer goes onboard

• Checking of customers documents

• Check-in and boarding of customers for flight

• Answering to passengers queries

• Collection of excess baggage charges

• Making reservations & booking amendments

• Per-flight and Post flight activities

• Deal with customers of flight with irregularities

• Handling flight irregularities situation like AOG, Overbooked, DNB ,Tracking of mishandled bags and coordinating with customer for baggage delivery..