Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Souvik Das

Souvik Das

Leeds,United Kingdom

Summary

Adaptable Business Development Associate with extensive experience of working in hospitality industry providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality. Always looking forward to work in an environment of growth and excellence as well as work in an organization which help to achieve organization goals in addition to personal goals.

Overview

6
6
years of professional experience

Work History

Shift Manager

Popeyes
Wakefield, West Yorkshire
09.2024 - Current
  • Managed inventory control and reduced wastage.
  • Delivered excellent customer service by overseeing staff training programs.
  • Ensured health and safety measures in line with company regulations.
  • Recruited new hires to strengthen the existing workforce.
  • Oversaw cash management processes and ensured accuracy at end of each shift.
  • Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
  • Operated daily checks and temperatures to ensure quality and safety of food .
  • Resolved customer complaints promptly to maintain high service standards.
  • Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike.

Global sales manager

Amber Student
Pune (Remote), India
03.2022 - 05.2024
  • Guided team to execute sales efforts and promote student accommodation booking services in India and international market comprising of US ,UK ,Canada, Australia and Ireland .
  • Managed team of 12 staff, driving performance with motivational strategies to exceed sales targets.
  • Managed complex negotiations, resulting in favourable contracts.
  • Enhanced customer satisfaction through prompt issue resolution tactics.
  • Collaborated with product and marketing teams to align sales strategy with platform growth goals.
  • Spearheaded key account management, enhancing customer loyalty and retention.
  • Implemented comprehensive sales plans to drive business growth.

Business Development Associate

Frontrow
Bengaluru ( Remote ), India
12.2021 - 02.2022
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts .
  • Managed over 80 customer calls per day which increased sales by 10% .
  • Developed ability to create business pipeline and using cold and warm techniques .
  • Negotiated contracts and closed sales with new and existing clients
  • Brought in new accounts through successful networking strategies , promotional approaches and business partners .
  • Expanded business through effective network development, identifying prospective clients and catering to customer needs .
  • Conducted deep market research and worked with marketing team on new marketing campaigns comprising of social media content and other mediums .

Butler

The Leela Goa
Goa, India
12.2019 - 12.2020


  • Actively promoting and selling premium room to guests and also aim to give them upgrade or upsell .
  • Being butler its like to be one stop solution for all guests / customers, having ability to respond on their concerns, questions and problems .
  • Take orders and relay them accurately to the kitchen staff.
  • Building and developing successful relations with both old and new customers taking care of customer needs .
  • Anticipate guests' needs and fulfill special requests.
  • Always aimed to generate 25% more revenue per guest tab by offering and suggesting them options in food and beverages convincingly via cross selling and upselling .
  • Set up and decorate tables according to prescribed standards and maintain cleanliness and organization of dining areas.
  • Sold special and extravaganza services like private pool side dinner and romantic private dinner at beach, all these were sold by butler and planned by himself with given team and aim was revenue gain and providing according to customer expectation .
  • Actively worked on leads both via calling and on field as well which included corporate clients as well as old and fresh customers.
  • Organized and implemented effective and efficient logistical staff running, including .

Trainee

Taj Bangalore
Bangalore
12.2018 - 04.2019
  • Learned new materials, processes, and programs quickly .
  • Attended training courses to build understanding of processes, techniques, and industry
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions
  • Performed administrative functions, answering over 30 phone calls and filing paperwork in support of department .
  • Handled day-to-day customer or client questions via telephone or email.

Education

Bachelor Of Business Management (Hospitality) - Hospitality And Business Management

Subhas Bose Institute of Hospitality Management
04.2021

Skills

  • Business-to-customer expertise
  • Product and service sales
  • Multitasking Abilities
  • Written Communication
  • Lead Generation
  • Communication expertise
  • CRM system management
  • MS Office

Accomplishments


  • Achieved the award for being the top sales performer in the pan India ranking in one of my last organization .
  • Documented and resolved the issue of not getting enough referral leads, contributing to robust sales numbers .
  • Upsold additional products, increasing monthly revenue up to 35% .

Timeline

Shift Manager

Popeyes
09.2024 - Current

Global sales manager

Amber Student
03.2022 - 05.2024

Business Development Associate

Frontrow
12.2021 - 02.2022

Butler

The Leela Goa
12.2019 - 12.2020

Trainee

Taj Bangalore
12.2018 - 04.2019

Bachelor Of Business Management (Hospitality) - Hospitality And Business Management

Subhas Bose Institute of Hospitality Management

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Souvik Das